My SAT & Sample Order: U&CG's Hand Beaded Spreader is Wonky!

[peichef]

I finally received my SAT & sample order today. My beaded spreader seems a little wonky, though. The U&CG says that bead placement may vary b/c they are hand beaded, but one of the plastic "washers" between the beads is sticking quite far out to the side.
Do you think I should call HO, or just consider this part of the normal variation?

 

[peichef]

argh! just checked my beaded serving fork & one of the white / clear beads has 2 big balck streaks running through it.

 

[KellyTheChef]

The beads kindof looked like a "foil" where, when folded over, would show black...is that what happened to yours, or is it more than that? If it looks nasty, I would do an adjustment...

 

[peichef]

well, on the spreader, there is no black -- just a plastic washer that is not aligned & VERY obvious. I think I will call on that.
the black marks on the fork are pretty ugly. I'll have to go take a 2nd look, but they are pretty obvious & quite unattractive.
I just don't like to be petty about little imperfections (heaven knows, I've got plenty -lol) but I like products to be pretty close to perfect if I'm going to show them to customers.

 

[Cindycooks]

Just checked mine and they are fine - after my mess with the dots on the wine glasses I am being so careful! Hope you get it resolved!

 

[KellyTheChef]

Charity~

I wouldn't feel bad about doing an adjustment on them, then. While I don't expect 100% perfection, I still am rather picky about my products that I show to customers too! If ours doesn't look good, why would they buy?

 

[raebates]

Mine are fine, so I'd suggest an adjustment.

 

[rlombas]

Hi there! Congratulations on receiving your SAT & sample order! I'm sorry to hear that your beaded spreader seems a bit wonky. While the U&CG does mention that bead placement may vary due to the hand beading process, it sounds like the plastic washer may be sticking out a bit too far. I would recommend giving our Home Office a call to see if they can assist you with this issue. Our team is always happy to help with any concerns or questions you may have about our products. Thank you for bringing this to our attention and we hope to resolve this for you as soon as possible. Happy cooking!