Muffin Pan With Cracks - 3 of Them!

[AnnieBee]

Hi Peeps,

remember me??? It's been a while since I was here... Hope everyone is well, I've missed you!

Anyway, I have a quick question about the 12-cup muffin pan. I ordered one about a month ago, and when it arrived it had 2 tiny cracks in it, they almost look like eyelashes, so of course I had it replaced in case the whole thing cracked in the oven. Well, the replacement also had 2 cracks just the same, and now today the second replacement arrived and ALSO has 2 tiny cracks just like the others.

So, anyone else had a problem with this item? I called to do the 2nd adjustment so I could let them know, and also ask if it was a common problem, and the lady said she hadn't heard of a problem. So, is this just a major coincidence, or has anyone else been getting muffin pans with tiny cracks?

And should I just keep it and see if it cracks during use before I return it, (so far I've used the first one about 4 times with no problems, and haven't used the second one), or get a 4th one...

Any opinions?

Thanks!

Annabel

 

[kdangel518]

I would get a 4th, personally I like my products to be as near perfect as possible upon receipt and I wouldn't accept a stone in a condition like that for a customer.

How frustrating! I would definitely make a point to let them know it is the SAME issue with every single stone- I bet it was a bad batch or something.

 

[AnnieBee]

I'm leaning towards getting the 4th. I know if I was a customer I'd be pretty frustrated by now! And I will reiterate when I call the all 3 have had the same problem.

I'm still curious as to whether anyone else has had the same problem... Anyone??? It does seem to me like it must be a bad batch!

 

[pampchefsarah]

I'm posting only because I said on FB I'd come over, and didn't want you to think I flaked!

I don't own a Muffin Pan Stone, so my only experience is with the DCB. My second DCB has a crack the width of a hair which goes all the way through. This is a replacment for my first DCB, which had the same problem. I have used this second one several times since noticing the crack, with no problem. However, it was well seasoned before the crack even formed, which is why I'm comfortable using it. I would not do so with a new stone. I think you're right in asking for another replacement, and letting HO know exactly what is wrong.

By the way, yes (because I know someone will point this out), I'm aware the DCB can still burst while in use, but I'm willing to take the chance - and when/if it does, I will pay for a new one, not request a replacement.

 

[KellyTheChef]

I came over from fb to check out your thread...I agree with Sarah and everyone else- ask for another one. I would certainly either call in personally or email so you can explain that this will be the THIRD exchange...all with the same problem. Looks like someone in the warehouse needs to go and LOOK at the muffin pans to see if they got a bad batch!

 

[AnnieBee]

Thanks Kelly and Sarah!

It is really wierd, they're not hairline cracks, it's so hard to describe... They really almost look like eyelashes on the stone...

I'll be calling them again...

 

[ChefBeckyD]

I came over from FB to check it out too.

I agree with Kelly. That is really strange - I'd talk to someone other than a customer service rep about it. Ask to speak to a supervisor!

 

[rlombas]

Hi Annabel,I'm sorry to hear about the trouble you've been having with your 12-cup muffin pan. It sounds like you've had quite the experience with multiple replacements having the same issue. I can assure you that this is not a common problem with our muffin pans, and I apologize for the inconvenience this has caused you.If you're comfortable using the pan with the tiny cracks, you can certainly continue to use it and see if it holds up during use. However, if you're concerned about the cracks potentially getting worse or affecting the quality of your baked goods, I would recommend requesting a 4th replacement. Our customer service team will be happy to assist you with this and make sure you receive a pan without any cracks.Thank you for bringing this to our attention and for being a loyal customer. We value your feedback and want to ensure you have a positive experience with our products. Please let us know if there's anything else we can do to assist you.Happy baking!Best,
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