Missing 8" Saute Pan Order: What Happened?

[pchefjaime]

Ok so I ordered 2 of the sample options and also the 8" saute pan That was on the fall list. It went through no problem. I got my stuff and no pan. What the heck and I got charged for it!

 

[Kodeysmom]

It should come in a box all by itself, i would check CC shipping status and see if one box just got seperated or maybe still sitting at HO.

 

[kspry]

My pan came packed with other things in a bigger box.

Do an online adjustment if your sample order only shows one box/tracking number.

 

[chefann]

When did you start? If you're past your 6th week, you won't be able to order any of the Fall samples at all. Otherwise, you may need to submit one order for Spring and one for Fall.

 

[Wildfire]

Hello there! I am so sorry to hear that you did not receive your 8" saute pan with your order. That must have been frustrating and I completely understand why you would be upset. Have you reached out to our customer service team yet? They would be more than happy to assist you in getting the pan you ordered and resolving any issues with the charge. Please let me know if there is anything I can do to help. We want to make sure you are completely satisfied with your order. Thank you for being a valued customer.