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It is recommended to make a follow up call within 48 hours after the event. This allows enough time for the customer to think about their purchase and also shows your promptness and dedication as a consultant.
Start off by thanking the customer for stopping by your booth and showing interest in Pampered Chef products. Then, ask if they have any questions or if there is anything specific they are interested in. You can also offer to provide more information or schedule a party for them.
It is recommended to follow up at least three times with a customer. If they do not respond after the third attempt, it is best to move on and focus on other potential customers.
While a follow up email can be a good way to touch base with a customer, it is not as personal as a phone call. It is recommended to make at least one follow up call before resorting to email communication.
Be confident, friendly, and enthusiastic during the call. Have your catalog and order forms ready in case the customer wants to make a purchase. Also, be prepared to answer any questions they may have about products or hosting a party. Lastly, remember to always thank the customer for their time and consideration.