M.a.c Calls or After Products Ship Calls?

[heat123]

Hi, I'm very new and haven't done any kitchen shows just yet. First one will be at the end of the month....

I was wondering who does MAC calls or who waits until the product is delivered to the customers to make your care calls? Is one better than the other? I liked the idea of checking up with them once they received their product to see how they are liking it. But I thought it was courteous also to place a Thank you for attending the show call too. I don't want to do both as I don't want to seem like I am bothering them. Which do you prefer? Or do you all place two calls?

thanks for any suggestions-feedback!

 

[showmehow2]

I'd like to know too....I am in the process of trying to make the phone my "friend" and would like to know which call (or both) that people make.

 

[Marg]

I, personally, do not like doing MAC calls, because I feel like all I am doing is trying to get them to add on to their order and that just doesn't sit well with me.I do "out of the box calls" - I call each customer about 4 weeks after the show to see if they have their products out of the box. I answer any questions that they might have ect and usually slip in what the host bonus is for that month. And the guests seem to really appreciate that I have taken the time to follow up with them a month after the show.