Director Love Pampered Chef Customer Service!

[Sheila]

I saw a bridal event online last week, e-mailed them & asked if it was too late to get a booth. The woman e-mailed back on Tue morning that they were not doing booths, but I was welcome to leave wedding registry brochures on the registration table. So I ordered a bunch on Tue morning (when I got her e-mail) and paid next day air so that I could stamp them and deliver them to the event that started on Thurs. Wed afternoon, it was STILL showing not shipped! I called & was told that yes, it did ship on Wed, it just wasn't showing that on my page yet. I voiced my discontent that I ordered well before the noon deadline on Tue to have it sent out Tue for delivery on Wed. Now it wasn't going to arrive until Thurs, which meant there was no way that I could receive them, stamp them & have them at the event by 8:30 am on Thurs. She followed up with a supervisor and called me back this week to let me know that she got it approved to refund part of my shipping. She was asking them for 1/2 of the shipping reimbursed. They opted to refund $26.25 & only charge me the basic $4.50!!! I missed the first day of the event, but at least I didn't have to pay the full $30.75 in shipping too! I love the fact that PC works with us on stuff like that!!!

 

[Admin Greg]

Wow, that sounds like quite the frustrating experience! It's great that the company was willing to work with you on the shipping issue and refund part of the cost. It's always a relief when companies are understanding and willing to make things right. Did you end up being able to attend the event and leave your brochures? Hopefully it was a successful event for you despite the shipping mishap. It's important for companies to have good customer service and it sounds like this one definitely does. Kudos to them for handling the situation well!

 

[sharalam]

Hi there! I'm so glad to hear that you had a positive experience with our customer service team. It's always our goal to make sure our consultants are taken care of, and I'm happy to hear that they were able to work with you on the shipping issue. We value our consultants and want to make sure you have everything you need to be successful. Thank you for sharing your experience with us!