Lifetime Guarantee on Stoneware?

[MicheleC]

I have a guest at a show from November who is hosting this month. She has a round stone that cracked. She doesn't have a receipt but she KNOWS that when she got it that it had a lifetime guarantee. She thinks it was about 10 years ago. I told her I was not familiar with stoneware coming with a lifetime guarantee but I would send a request to the home office. I also let her know that if she remembers anything about who the hostess was or timeframe that would be helpful if she could not find a receipt. She got pretty huffy and said she didn't know what it mattered because it was a lifetime guarantee and two of her friends who were at the November show told her they remembered the consultant telling them it was a lifetime guarantee too so it must be true.

Anyone know if there ever was a guarantee? Haven't heard back from HO yet but thought I'd come to the experts.

 

[gilliandanielle]

I doubt it, but let us know what HO says please!!

 

[Pamperedchef8592]

Old Catalog 1997I have a fall/winter catalog from 1997 (almost 10 years ago) and on the stoneware page it says in a blue ribbon posting "3-year family heritage stoneware guarantee"
Hope this helps.

 

[MicheleC]

Thanks Pampered Chef. The hostess said she was going to look for an old catalog. I'm not sure why she would have the old catalog but not the receipt.

 

[dannyzmom]

I have '93, '94, 95 and '96 catalogs here...they don't say anything about lifetime guarantees on stoneware

 

[Jilleysue]

HAHAHAHAHA...a catalog from 93, why am I not surprised...LOL

 

[Grandmarita]

This is only a suggestion. She got "huffy", so beware of her cancelling unless you calm her feathers now. If you trust that she will be a good hostess for you this month, you could offer to personally replace the Pizza Stone, yourself. Offer her the deal that if she collects at least 15 orders, it will be a show that is over $500, and you could place the order with her hostess order, and get whatever that discount is, as well as your commissions. You would do the entry as a Consultant Gift for the difference between what her order was, and what it becomes with the addition of that one item. It is a gamble but she could lead you to your next recruit, and you never know!

 

[pamperedlinda]

I'm not sure, but it seems I remember hearing somewhere that stoneware used to have a lifetime guarantee. I don't know who to check with though. Without a receipt it woud be hard to claim.

 

[DebbieJ]

I'm with Grandmarita.

Instead of trying to figure out who is right re: the guarantee, I'd offer an incentive for her for her show and buy her a new one if she makes it. $500 sales, 10 outside orders, 2 bookings--whatever you want!

 

[MicheleC]

Thanks Carolyn! I think that covers all the possible years. Of course the consultant she was at the show was with might have given incorrect information. I guess I'll see how HO responds although I'm sure it will be a no based on everything I've heard from my director and the responses here. I'll just have to see how she responds. Maybe offer her an extra discount one stone when she gets a February booking from her show. I'd love to get some more February shows but don't want to give up my January show. I've only got two cooking and one catalog still on the books and I'd like to get some more shows for February and double points!

 

[Pampered Laura]

Im pretty sure that Stoneware has always carried a 3 year warranty. I would definately use the stone as an incentive for her to have a good show on her original date though!!

 

[scottcooks]

No, never a lifetime guarantee. Tell her if she can find it in print on her receipt, you will be happy to honor it!

 

[Nicki]

I also remember a lifetime guarantee on Pampered Chef stoneware. My oval pan gradually developed a crack, and it eventually broke in half. Why isn't a representative from PC addressing this issue? I saved my pan in two pieces with the hope that it could be replaced, and that's why I was looking up an information source pertaining to the procedure to follow for replacement. Finding a 25 yr. old receipt is completely impractical. If it is guaranteed, then a receipt is not needed.

 

[Admin Greg]

Here is some additional information

How long do product guarantees last?

pamperedchef.custhelp.com