Just Got a Call From Ho Solution Center...

[jenniferknapp]

My show is on hold, and they tried to tell me that my show was at 799 instead of 801... because the 5" boning knife (HM20) is only 18 instead of 19.60.....well in PP3 and on the flyer it is 19.60! So, just beware if you get a call, that is most likely what it is...their computers must be wrong! (so of course they are saying that the FPV total is wrong, etc)

argh!

 

[chef_kimmo]

That stinks! Shouldn't it be what it is printed at? Will they let you add to the show since it is their mistake? Surely you can get the host to buy something over $1.60 to get the show back up again.

 

[JaimeQ]

How annoying, you think they would check and double check all that info so that something like that wouldn't happen.

 

[ChefBeckyD]

It's $19.60 in PP too - and I did the math - $19.60 is the correct price - someone in the solution center needs to get a calculator!

 

[JaimeQ]

So what did they do by the way?? Did they go with their price or the price everyone else has?

 

[jenniferknapp]

The lady was very nice and was going to bring it to her supervisor...and she said I should expect "a lot of calls back" ....she said that they didn't even get any information on the two additional knives that are included! She goes "you guys get more than we do!" ...so it was sort of out of her hands, but we had to work step by step together to figure out where the order came up $160 short for guest sales, but yet I owed over $15.... so we'll see! (The reason why I wanted to make you all aware is she said "you are the second person!")

 

[chefann]

Someone posted recently that P3 wasn't automatically populating PHDs and discounts, so if you computed it that way but P3 didn't, it could explain the difference.