January Host Special Update: Troubleshooting for Pampered Partner Download

[pcmomof2angels]

I downloaded the update on Pampered Partner but, the host 1 1/2 credit is not working. It took close to an hour to download the update due to the fact that I have dial up. What am I doing wrong? I need to submit a show. If anyone knows what I am doing wrong please help or I will try calling HO in the morning.

Thanks

Kim

 

[rwesterpchef]

Pampered Partner UpdateDid you do the "Product Update" or the "Program Update"?
My only other thought is if you're entering a catalog show that is less than $200. Until either the Kitchen show reaches the $150 mark, or the Catalog show reaches the $200 mark, it will not calculate 1 1/2 FPV.

 

[afshea]

Use the website download optionWhile I have no trouble getting the PRODUCT update via Pampered Partnet, I could never get the PROGRAM update to work that way. I did it tonight via the website and it worked like a charm...and didn't take hours to do! Check your Jan 10th weekly bites for full instructions.

 

[chefautumn]

I second afshea. I HAVE to get the update from CC. For some reason I can't do it through pampered partner.
Good luck!

 

[shano]

I'm having the same problem. I updated the product list and the program update. The show is at $176 and its a cooking/kitchen show. I can get the sweetheart towel set for the months special but the host credit is still saying only $15.00 not the promised $23.00. What else can I do?

Shano

 

[rwesterpchef]

Confirm that the show date is January. Confirm that the $176 is product sales, not including shipping and tax.

 

[pamperedalf]

I had a recruit who had to do the program update twice before it gave her the right amount of credit. I would try that one more time and see if that fixes the problem otherwise I would call tech support on Monday!

 

[shano]

Thanks for the responses. I started selling in Oct. This is my fourth month. So far I havent had a problem updating. The product is at $176 and I have updated three times. The first two updates wouldnt even let me see the host specials. I know need to get the credit correct. I havent ever tech support before so this should be fun.

 

[pamperedalf]

Make sure it is the PROGRAM update. Not just the product update. Check your chef hat icon to and see if it says 13.3. There has been a lot of issues over this.

 

[shano]

I did do the program and the product update. I spoke with another consultant in my cluster today and she said she is also having the same problem . I am so glad I didnt have this problem before, I dont think I would be so jazzed about Pampered Chef if this occurred then. Thanks for the advice.

Shannon Robare