PamperedPrincess74
- 233
A host of mine had requested to have her show shipped to my home because she doesn't live in the best neighborhood. No problem. So I close her show and put my address in as the "ship to" address. I verify on the next screen that my address is the correct one. Yesterday I get the email that the show has shipped so I check tracking number and see that the package is set to go to THE HOST'S ADDRESS! Unfortunately she got the shipping email too and calls me right away - upset that the show is going to be delivered to her. I had read on here before about how we can have shipments redirected to our addresses by calling UPS. So I call yesterday and explain the situation and they were EXTREMELY helpful and nice and assured me that the packages might be delayed by a day but that they would definately arrive at MY address.
Last night, I check the tracking # again and out of 4 boxes, only ONE has been redirected. So this morning I call again and I get THE snottiest NASTIEST woman. I'm trying to explain the situation to her but she's interrupting me (No less than 4 times). I give her one of the tracking #s and after about 5 minutes of complete silence (I wasn't even sure if she was still on the line) she asks for my phone #. I give her that and again 5 or 6 minutes of complete silence. She then asks for my address and is silent again for (and I'm not exagerating) 14 minutes. I finally had to ask if she was still there and she responds (COMPLETELY EXASPERATED) "YES, I'm still here, I'm TRYING to help you.". At this point, I'm SO annoyed, but I am afraid to complain because I really need her to fix this problem. I was VERY friendly to her throughout this whole call. I went completely out of my way not to sound angry or upset about the fact that I had spent a half hour trying to fix this yesterday and it wasn't done.
Finally she goes "All right, I've sent the information to the driver. " and I said, "so is there any way for me to verify that it's going to arrive at my house and not the hosts" and she basically YELLS at me "MA'AM, I CAN'T GUARANTEE ANYTHING. THIS ISN'T UPS'S MISTAKE AND WE AREN'T REQUIRED TO FIX IT. IF IT WERE OUR MISTAKE, THEN THAT WOULD BE DIFFERENT."
Ok, I GET that it was P. Chef's mistake (or maybe even mine) HOWEVER, when they assured me the first day that it was going to be redirected and it wasn't - doesn't THAT then become THEIR mistake? And who cares whose mistake it is? If you have the ability to FIX it when it IS your mistake, don't you have the ability to fix it when it isn't? In the interest of customer service? I'm SO annoyed. I hate when I get stuck with a person who doesn't WANT to help.
I SOOOOO wish P. Chef would find someone else to do their deliveries.
Last night, I check the tracking # again and out of 4 boxes, only ONE has been redirected. So this morning I call again and I get THE snottiest NASTIEST woman. I'm trying to explain the situation to her but she's interrupting me (No less than 4 times). I give her one of the tracking #s and after about 5 minutes of complete silence (I wasn't even sure if she was still on the line) she asks for my phone #. I give her that and again 5 or 6 minutes of complete silence. She then asks for my address and is silent again for (and I'm not exagerating) 14 minutes. I finally had to ask if she was still there and she responds (COMPLETELY EXASPERATED) "YES, I'm still here, I'm TRYING to help you.". At this point, I'm SO annoyed, but I am afraid to complain because I really need her to fix this problem. I was VERY friendly to her throughout this whole call. I went completely out of my way not to sound angry or upset about the fact that I had spent a half hour trying to fix this yesterday and it wasn't done.
Finally she goes "All right, I've sent the information to the driver. " and I said, "so is there any way for me to verify that it's going to arrive at my house and not the hosts" and she basically YELLS at me "MA'AM, I CAN'T GUARANTEE ANYTHING. THIS ISN'T UPS'S MISTAKE AND WE AREN'T REQUIRED TO FIX IT. IF IT WERE OUR MISTAKE, THEN THAT WOULD BE DIFFERENT."
Ok, I GET that it was P. Chef's mistake (or maybe even mine) HOWEVER, when they assured me the first day that it was going to be redirected and it wasn't - doesn't THAT then become THEIR mistake? And who cares whose mistake it is? If you have the ability to FIX it when it IS your mistake, don't you have the ability to fix it when it isn't? In the interest of customer service? I'm SO annoyed. I hate when I get stuck with a person who doesn't WANT to help.
I SOOOOO wish P. Chef would find someone else to do their deliveries.