Is My Email Address Flagged as Spam? Finally Resolved After 9 Months!

[Sheila]

I've been complaining to corporate of people not doing their jobs! I've called 5 times to get my phone number corrected because I couldn't seem to do it from this end & it was showing the area code twice which was making the last 3 numbers disappear. I've sent numerous e-mails on various things with no responses. I finally called & started fussing about not getting acknowledgments to various requests (one of the issues I actually sent a 5th request!). Since it was different people, I asked if they are even GETTING my e-mails or if there are multiple people dropping the ball & not doing their jobs.

It's been a week & I finally have an answer:

Hello Sheila,

Thanks for the reply, this has since been resolved…Your email address was flagged as spam on our spam filter, we’ve specified your address([email protected]) as a safe sender so now everything should be back to normal….Thanks…

Bill Loughrie

Sad that it's taken about 9 months & numerous complaints on the phone to find someone who could determine this ... but happy to just finally have it all resolved!

 

[raebates]

Wow. Well, like you said, at least it's now resolved.

 

[esavvymom]

Their email says 'yahooo.com'. Is that right? Or hopefully just a typo? You'll know soon enough I guess.

 

[Sheila]

He was retyping it, so I'm hoping it's just a typo. I re-sent a couple of issues. We'll see if I get a response now!

 

[pamperedlinda]

I'm sorry, but that was a ridiculous and sounded like an excuse to me! Hopefully they will get better at responding to you now - if not, I'd complain a lot more!!! and take it higher up.

 

[debbie mc]

I agree with Linda! His response was far too "casual" for all you have gone through. How can a consultant's email not be entered/ flagged as safe when it is given as a method of communication? He basically blew you & your repeated challenges off.

I'm incensed on your behalf! I spent 17 years in the Hotel Industry in various positions and so I have no patience/ use for those in a "Customer Service" position who give excuses for a job poorly done!

 

[lockhartkitchen]

Thanks to your advice Sheila, I went straight to asking for a supervisor last night. I had a customer (just met) who got a grill press for Christmas from her husband. She already had one. She couldn't talk to him about returning, he's in the Phillappines in the service. I called HO with date ordered from credit card, etc. No receipt, no return I was told. Yes they could locate with all the information I gave, but wouldn't allow a return. I immediately ask for a supervisor, as I've never had issues before with such specific information. Great response. Return is processed and I have a very thankful new client.

 

[Sheila]

Glad you were able to get your customer's issue resolved Julie!