Is it time to replace your stainless cookware or just give it a good cleaning?

[chefmoseley]

A past host of mine used her stainless cookware to deep fry pork. The pan is spotted now and it took a long time to scrub the grease off. Can the pan be replaced under her warranty just b/c it's not 'pretty' anymore?

Thanks

 

[DebbieJ]

how did she try to clean it? Did she use our Stainless cleaner?

 

[PCMomto4]

I also recommend trying the stainless cleaner, my stainless frying pan always has marks left in it after I sear anything and the cleaner takes it right up. I don't think that would be technically covered under the warranty, but you never know. The pan is still fine, I only ever clean mine before a show and use it alll the time.

 

[taterbug]

If she doesn't have our stainless cleaner, try something like Bar Keeper's Friend. Mine always looks spotty after using it (even the saucepans after boiling something like pasta), however, the stainless cleaner makes it shine like it brand new.

 

[lockhartkitchen]

The SS pans, if cleaned with SS cleaner will come bright and shiny again. There's nothing wrong with them.

 

[esavvymom]

I think that would fall under a "normal use" clause as far as the warranty. People can be silly. I'd do the cleaner too.

 

[pampchefrhondab]

Yes, the spots are actually called 'hot spots' and she will always get them. First she needs to add water to the pan while it's hot to loosen up the fond. Then use SS cleaner to get them nice and shiny new again. It worked great on mine after they even sat for weeks after using them (didn't have any cleaner yet). The PC cleaner works great!

 

[kdangel518]

You can also use baking soda instead of the SS cleaner, that will remove the spots as well.

 

[babywings76]

This happens w/ other brands too, so it's not just PC's SS line.

 

[leftymac]

Seriously she didn't want it replaced because it's not "pretty" anymore? These aren't collector's items meant to sit on a shelf. People are crazy sometimes.

 

[chefmoseley]

Sorry I'm a little clueless when it comes to stainless as I always use non-stick. She did use some baking soda and it helped remove most of it but it's still spotty. I'll suggest getting the stainless cleaner and if not then I'll try to do the adjustment for her. Thanks for your help.

Amy

 

[PCMomto4]

I don't recommend doing an adjustment for it because honestly the next pan is going to do the same thing and you don't want her thinking that she is going to keep getting a new pan because the other one just looks bad. PC is very generous with the warranty's and replacing items and we shouldn't abuse it or things might change.

 

[jnsr96]

At my cluster meeting, they also mentioned that you could mix 1/2 white vinegar and 1/2 water, rub on pan and the "shadows" will disappear

 

[pclinskie]

I had a customer return a BBQ basket because it turned dark. Hello its for the grill.

 

[Chef Gilles]

The Stainless Cleaner is what to clean it with. I had my syster use mind in her camping trailer on the propane stove. She cooks everything at high I don't know why..lol. I thought my pan was ruined but it came out looking better than new with the Stainless Cleaner. I use it every few months now just to keep the look.

 

[DebbieJ]

I had a customer return a BBQ basket because it turned dark. Hello its for the grill.

It says right on the use and care of the Grill Basket that it will get dark with use. I make sure to tell everyone who orders it that it will happen so they don't freak. Plus, I bring mine to every show, so they see what a used one looks like.

 

[KimoMakano]

I'll suggest getting the stainless cleaner and if not then I'll try to do the adjustment for her. Thanks for your help.

Amy

Oh Amy, please don't go there!
One of the great benefits of The Pampered Chef is their great return policy.
If we start abusing that and encouraging others to we could lost it.
I have had my SS pans get ugly but the cleaner makes them "pretty" again.
By the way, it also works great on our SS fridge.

 

[DebbieJ]

Oh Amy, please don't go there!
One of the great benefits of The Pampered Chef is their great return policy.
If we start abusing that and encouraging others to we could lost it.
I have had my SS pans get ugly but the cleaner makes them "pretty" again.
By the way, it also works great on our SS fridge.

Agreed, a little residue is not a reason to return a pan. She needs to clean it properly.