Is It Fed Ex or Pampered Chef or Both

[Kathytnt]

I have done over 40 shows and never had to do an order adjustment - I have had two different orders shipped in the lst two days with broken stones and incorrect orders. Obviously the orders are PC but the stones - Well I don't know. Plus I have an order that is still in received status since the 4th.

 

[jasonmva]

There is a thread that explains that HO is really backlogged but they are working 22 hour days and Saturdays & Sundays. I don't know if it is location or anything because I submitted a show on 2/24 and it shipped 2/27. I also did a supply order on 3/6 and it has already shipped.

As far as the stoneware - I thought they were changing the way they were packaged and adding the extra padding? I only ask because all of the stoneware I had delivered didn't have it.

 

[Jennie4PC]

I also noticed that the stoneware that I got was not packaged that way maybe it comes into effect on March 1st with the change over

 

[pmprdRN2]

Well, I can say that since the changeover from UPS to FedEx, I haven't had any "damaged" items -- just damaged packaging (as in the large delivery box was smashed causing the smaller cardboard boxes inside to be dented and smashed). I also have had several packages come from FedEx that have been completely sliced open either on the top or bottom!!! I also have had issues with missing products.

I called HO with regards to all of this & the 1st rep I spoke to didn't even remotely speak English well, much less understand it. Nothing ever came of that call. The second time I called, i was told that if it was issues with FedEx, that FedEx had to be contacted directly (which is weird because I was also told by my director that PC had a liason at HO that was working with FedEx issues). By the 3rd time I called I was so frustrated that I'm seriously rethinking this business. I even sent my director a frustrated e-mail which she forwarded to HO because apparently these issues have been happening with quite a few consultants in my cluster.

When I called FedEx about the sliced open packaging, all I pretty much got was an "I'm sorry about that ma'am". The rep didn't even seem to be concerned at all!!

What bugs me is that one of the boxes that was sliced open prior to my receiving it had an EXPENSIVE piece of exec cookware that could have very easily fallen out of the bottom of that box. One of the other boxes that I received sliced open was actually the free products I got for reaching goal on my 1st SS month. The exec 8" saute pan was actually MISSING from that box when I got it. I filed a claim through FedEx, but who knows how long that will take to go through.

Before I became a consultant, I was a long-time PC show hostess. Never before do I recall having so many problems when things were shipped to me via UPS. Although I'm wondering if HO is making a lot more mistakes during the packing process now as well.

 

[DebbieJ]

The stoneware packaging change is being phased in. I think just a handful of stones have new packaging so far.

 

[crazy4dabug]

I agree with whomever (on another thread) mentioned we should be letting our voices heard to HO itself. These issues need to be resolved and quick! Otherwise their going to run themselves out of business and take us with them!

 

[Brandie]

As far as HO goes, I think they are doing a better job with accuracy in the packaging. When I first started (2 1/2 years ago), I bet I had to do a product adjustment on 60-70% of all my shows. I thought that maybe I just had really dishonest hosts, but my mom and mother-in-law and a couple really good friends were among those who had missing products, so I quickly decided that wasn't it! Now, I rarely have a show that needs an adjustment.

I am not loving FedEx, but I'm trying to be patient and let them work out the bugs. My main problem with FedEx is personal: the FedEx delivery guys never ring the doorbell or knock, and because we never enter our house through the front door, I sometimes don't know I have a package on my porch. My UPS drivers were just friendlier and more courteous.

I do agree that if you have difficulty with FedEx, you should let HO know somehow. They need to know what is going on. They can't fix it if they don't know it's broken!

Have a terrific day!

 

[Jules711]

I haven't had any problems with FedEx. I think we do have to give a little time since UPS was with PC from the start so they grew with us. As for leaving packages, yes I barely know they come in, but he does bring them into my breezeway and I prefer not to have my daughter woken up, esp since I usually know when I'm expecting something. It's nice to get my packages in the morning, not a 8pm, as it had been with UPS.As for missing/wrong products and broken stoneware, I've had much fewer in the last few months. It was always taken care of easily. We can't blame FedEx for the delay in shipping since the orders sent in on March 1st (or are they just mine?) haven't been shipped yet (and don't look like they are picking mine yet!). How many people submitted shows on the 28th?? I didn't, but I did submit 1 on the 1st and a few since then. Because of dbl points, I'm sure February month end is their busiest time and YES it would have been nice if they thought ahead and avoided the delay. However, I think they shipped everything before the 28th pretty quickly (same or next day!). My patience is wearing thin too...my host has waiting more than a week and her boxes don't even seem to be filling yet. Luckily, I've told everyone that with the end of the month, it was very possible it would be 2 weeks before their products came in.Happy Friday!

 

[Skye]

The good (or bad) thing about Fed Ex is that they are individually contracted (i think it is kind of like they own a franchise). I have a husband/wife team that are fabulous. They even gave me their personal cell phone numbers in case I ever need anything! They even said to call if I know that I have a package coming in and they will get it too me ASAP. They are fabulous! That said, I realize that I have lucked out to have such great people working my area. They both drive their own trucks, she has an unmarked white Van~he has a big Fed-ex truck. I am working on Daisy (her name) to do a show or be a consultant. I always talk up all the packages I have been getting as being FREE products that I have earned in my SS months. She is always amazed at all the stuff I am getting .
I am sorry to those of you who are having trouble. I had those kind of problems with my UPS driver. I hope for the your sake and that of the company, that PC works out the kinks soon!

 

[crazy4dabug]

Well, I know tons of ppl who are both having problems with HO AND FE!
Myself included. It JUST happened to me...host had her order delivered yesterday and there were 3, count them 3 items missing. This does NOT make me happy and frankly...I'm not pooring my money or time into this if it continues...I just don't have those funds/resources available to be that patient.

 

[jasonmva]

When missing items started repeatedly happening with my shows, I called Ho and talked to a supervisor. She told me that a note would be on my account that the boxes needed to be thoroughly checked (not that they aren't really) - kind of like a special shipment thing. She was going to have them do this for a couple of my shows. I had my first one since ship a couple of weeks ago and everything was perfect.

I'm sure if you call and talk to a supervisor, they can help you a bit better than the rep who answers the call.

 

[crazy4dabug]

I filed a complaint to the solutions center. No, I was not necessarily patient in my complaint either.
But, that's how I roll I guess.
Hopefully it will get resolved and we won't continue having these problems. I would encourage everyone that has a problem to file a complaint as well. It will only help our businesses thrive and keep our own reputations in our communities.

 

[gratergirl]

What did they do when the stone was broken? Did they make you send it back? I think that they just send out a new one if it's damaged in delivery and you don't have to send it back but I'm not sure. That happened a while ago and I can't remember the process. I do remember them supposed to be packing better. I got stoneware yesterday in my order and it was okay but still packed the same as before.

 

[DebbieJ]

Well, I know tons of ppl who are both having problems with HO AND FE!
Myself included. It JUST happened to me...host had her order delivered yesterday and there were 3, count them 3 items missing. This does NOT make me happy and frankly...I'm not pooring my money or time into this if it continues...I just don't have those funds/resources available to be that patient.

All you have to do is go on CC and do an online adjustment and the HO will ship the missing item directly to the customer. It's not that big of a deal. It takes about 30 seconds of your time and none of your money.

 

[DebbieJ]

What did they do when the stone was broken? Did they make you send it back? I think that they just send out a new one if it's damaged in delivery and you don't have to send it back but I'm not sure. That happened a while ago and I can't remember the process. I do remember them supposed to be packing better. I got stoneware yesterday in my order and it was okay but still packed the same as before.

Sometimes the HO will ask for it back. It just depends. But they will pay for the return delivery as long as it is within 30 days of shipment. So you really don't have to worry about it.