Is Anyone Else Still Having Trouble With Backing up P3?

[jrstephens]

I still cannot back up after it updating over the weekend. This was an update after the big one on August 1st. I was going to email technical support today but cannot since CC is down and I do not know their address without CC. Does anyone have it? Is anyone else still having this problem? I know the other day there was talk on here of some having this problem.

 

[jrstephens]

bump ............bump

 

[chefann]

I haven't had a problem backing up. You'll probably get faster resolution if you call the solution center and pick the Tech Support option - and speak to a real person.

 

[jrstephens]

I sent them an email. I will try calling them when I am at home in case they need me sitting at my computer.

 

[chefjwr]

I talked to HO technical support Re: continuing shutdown of P3 to update. It would not let me in. This went on a couple of days--not on Aug 1st. The tech support guy had me go into the applications on my computer and helped me resolve the problem. I have not tried backing up yet, but finally P3 is usable. Call them--I bet they will help.

 

[tlennhoff]

Call HO for sure. I'm still not having any problems. I'm guessing something went funky and only they can fix it.

 

[Chozengirl]

I had to call yesterday.
He told me I didn't have enough RAM to run my program w/ anything else running.
Guess I need to make an investment...

 

[jrstephens]

I am going to try to call them tomorrow or Friday so I can call them from home.

My RAM should not be a problem. Or at least I sure hope not b/c I do not have the money to spend on any computer upgrades.

 

[amerrigan]

Everytime I shut down P3 since the update I get a funky message in a box, I dont even remember what it says. Has anyone else been getting a message when shutting down? I dont think it has automatically backed up since the update, it did before the update! I guess I need to call them too.

 

[chefann]

Everytime I shut down P3 since the update I get a funky message in a box, I dont even remember what it says. Has anyone else been getting a message when shutting down? I dont think it has automatically backed up since the update, it did before the update! I guess I need to call them too.

I've been getting that, too. And I don't believe that P3 has an auto-backup feature (unless I just didn't see it after a prior program update).

 

[jrstephens]

I get that funky message box too. Mine will ask me once a week if I want to back up - it does not automaitcally do it. I have not been able to run a pack up since one of the updates over the weekend.