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Individual Order Refused by Recipient--Now What?

In summary, the speaker received an email notification about an order from their wedding registry being shipped to a customer in IN instead of the intended bride in KS. The customer had refused the shipment and the speaker was unsure of how to proceed. They considered calling HO, but only had a name and no other contact information for the person who ordered. They ultimately decided to call HO and were informed that the customer had already contacted them about the issue. It turned out to be a misunderstanding on the part of the customer, who thought they were shipping the order to the bride but had actually shipped it to themselves. The issue was resolved and the speaker was relieved to not lose the sale or damage their reputation with the registry.
straitfan
straitfan
Gold Member
1,458
I need some advice about an individual order. I received the e-mail notification earlier this week that I had an order off of one of my wedding registries. As I was tracking my mid-season incentives, I saw the tracking # for this order and clicked on it. I thought it odd that it was being shipped to the customer in IN, rather than the bride here in KS. Then I see a delivery exception and it's noted that the recipient refused the shipment! (Probably b/c she DID want it shipped to the bride),. Do I call HO and intervene, or just let them take care of it? I really haven't done anything to get or "service":confused: this order.
 
Was there any contact information provided about the person who ordered? Maybe you could call them and ask what the wanted to do and what the want to do to fix it.
 
  • Thread starter
  • #3
Just a name, nothing else. Do you think HO will figure it out?
 
I would call HO just to follow up on it and see if there is anythin gyo ucan do from your end
 
  • Thread starter
  • #5
I think I will. It was a fairly large sale, and I'd hate to lose it, or worse yet, have word of mouth get around to not use the PC registry!
 
straitfan said:
I think I will. It was a fairly large sale, and I'd hate to lose it, or worse yet, have word of mouth get around to not use the PC registry!
Click to expand...

Have you heard anything back from HO Christy??
 
It could be that they ordered some personal items. The bride refused it and had it shipped back to the purchaser. FedEx may have sent it to the wrong address somehow and the bride knew that that order was supposed to go to the other person.
 
  • Thread starter
  • #8
I did call. I told the operater what my speculation was, and then she took all the info. on what the bride's address was, etc. Towards the end of the conversation I aked if HO would contact the purchaser and let her know what had been done (since I didn't receive any contact info. with the order.) THEN she said, "oh wait" it looks like she (purchaser) has already called this in! Strange that she didn't see that before taking all my info! They told me it was good that I was looking out for myself though! It was a case of she thought she had sent it to the bride and had it shipped to herself instead. I guess all's well that ends well.
 

Related to Individual Order Refused by Recipient--Now What?

1. What should I do if my individual order was refused by the recipient?

If your individual order was refused by the recipient, the first step would be to contact the recipient and try to understand the reason for the refusal. It could be a simple misunderstanding or there may be a specific issue that needs to be addressed. Once you have more information, you can then reach out to our customer service team for further assistance.

2. Can I get a refund if my individual order is refused by the recipient?

If your individual order is refused by the recipient, you may be eligible for a refund depending on the specific circumstances. Please contact our customer service team for further assistance and we will work with you to find a satisfactory resolution.

3. Will I be charged if my individual order is refused by the recipient?

If your individual order is refused by the recipient, you will not be charged for the order. However, if the order has already been shipped, you may still be responsible for the original shipping costs. Please contact our customer service team for more information.

4. How long do I have to wait before I can re-attempt delivery if my individual order is refused by the recipient?

The timing for re-attempting delivery will depend on the specific situation and the reason for the refusal. We recommend contacting our customer service team for assistance in determining the best course of action.

5. Can I change the recipient's address if my individual order is refused?

If your individual order is refused by the recipient, you may be able to change the delivery address depending on the status of the order and the reason for the refusal. Please contact our customer service team for further assistance.

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