I Need Your Help With My Recent Pampered Chef Order

[cookinkaren99]

What should I DO??? READ BELOW:

Karen,
I hate to complain when we have never met, however I need your help with my recent Pampered Chef order, since you were assigned to me as my Pampered Chef rep. I received my order from Pampered Chef today and much to my surprise, 2 of the items included in my order were not Pampered Chef brand products! In fact, they were not only NOT your Pampered Chef brand, they were poor substitutes. I have been a loyal user (and big fan) of Pampered Chef products for over 10 years. I love to cook and every Pampered Chef product I have purchased is top quality. I have many Pampered Chef items in my kitchen and purchase Pampered Chef items as gifts. Until now, I have never been disappointed in anything from Pampered Chef however I also previously placed my order through a "home party" with a hostess. I have never ordered Pampered Chef online, however when my former Pampered Chef contact moved out of state, I did not know any other rep and thought I would try ordering online. I was not aware that there was an "Outlet" on the website and thought that may be a way to buy overstock items or Pampered Chef products that may be discontinued. I have no idea that ordering online products included in the Pampered Chef "Outlet" section of your website meant I would receive products that were not made by Pampered Chef. If so, I would not have ordered anything from the Pampered Chef Outlet!

The 2 non-Pampered Chef items are not very good quality, especially when compared to Pampered Chef items which are always exceptionally well made. The double metal whisk (with a "Best " label on it) is very lightweight and already shows slight signs of tarnish in the metal. The mini-muffin pan is a lightweight "Mirro" brand, which is not high quality. I have never had the need to return any Pampered Chef items, but I am very unhappy with these products. What do I need to do to return these items and request a refund? I also want to register a formal complaint to Pampered Chef about this experience. If items offered through the Pampered Chef website Outlet are not Pampered Chef products, that should be disclosed. If I wanted lower quality products, I would not have made the effort to select and order Pampered Chef, a brand I have always thought highly of, until now.

Thank you in advance for your assistance. How do I proceed?
Laura

 

[MORFIA]

call HO send them to customer care-solution center-

 

[pamperedbecky]

That is really bizarre!!! I would love to know if you've contacted HO and what you found out. So, there was nothing staying "THe Pampered Chef" anywhere on there?? Weird!!

 

[cincychef]

My question is when were these two things on the outlet, did I miss something?

 

[finley1991]

Some of our REALLY old products are in the outlet every now and then. And back then, things had the company logo of the manufacturer, not PC's.. When I started our garlic press, cheese grater and food chopper said Zyliss on them. Once PC progressed more, we started having the products made exclusively for us, thus bearing the PC logo. So while the products were indeed sold by PC, they weren't PC exclusive and did have other company's names on them and not PC's.

 

[amy07]

Some of our REALLY old products are in the outlet every now and then. And back then, things had the company logo of the manufacturer, not PC's.. When I started our garlic press, cheese grater and food chopper said Zyliss on them. Once PC progressed more, we started having the products made exclusively for us, thus bearing the PC logo. So while the products were indeed sold by PC, they weren't PC exclusive and did have other company's names on them and not PC's.

well, that's good to know. I'm surprised that they would even offer them on the outlet now though.

 

[ardipc]

My question is when were these two things on the outlet, did I miss something?

Those two items were part of the Baker's package that was on there last week. I got one of the mini-muffin pans in a Surprise Pack year before last, and I was going to give it away at some point, but it is simply a flimsy aluminum pan with nothing to it whatsoever. I ended up giving it to my 3-yr-old as a toy in her kitchen, and it is great for that!

I have also been shown the whisk at a host's home who has been a long-time PC fan. She got it many years ago, and it is a precursor to our current one. It is sealed on both ends, but not as sturdy as our current one, and the sealed portion at the bottom is flat, not rounded.

HTH, Ardi

 

[pamperedlinda]

Turn it over to HO - and let us know what they say.

 

[Christ Follower]

Wow...aside from that whole thing being a bummer, I have never seen a non-consultant use "The Pampered Chef" that many times in one email. (just made me chuckle...sorry...I guess it's not that funny.)