I Missed It...........when Did They Change Replacement Parts?

[pcsharon1]

When did they change the replacement parts order form? Used to be I could print it out and give it to a customer and they could mail it in whenever they were ready. Now it clearly states that all replacement parts orders must be done through P3. Missed that. And just got off the phone with someone who just wanted me to give her the order form to mail in when she was ready. Frustrating.............did they announce it? I miss stuff sometimes but not usually something like that.

 

[esavvymom]

At conference I believe they did?? I don't remember, but it was recently.

 

[wadesgirl]

No it was before conference. They announced it in an email or on consultant news. One of the two.

 

[kristina16marie]

I didn't remember hearing that either....

 

[BethCooks4U]

I didn't remember hearing that either....

Speaking of that. Where did they announce the replacement part number of the new UM holder? I have someone who wants it and I want to be SURE before I order it that I am getting the new one since they are nonreturnable. I am surprised that both aren't on there. There will surely be some people who want the original one?

 

[Shari in TX]

Speaking of that. Where did they announce the replacement part number of the new UM holder? I have someone who wants it and I want to be SURE before I order it that I am getting the new one since they are nonreturnable. I am surprised that both aren't on there. There will surely be some people who want the original one?

The old one was not and is not on the replacement parts form. I tried to get one for a customer this summer who broke hers and it was the only part of the Mandoline (except for the main part) that wasn't available as a replacement part.

So, the one you see on the form is the new one.

Shari in TX

 

[pkd09]

They usually change the replacement parts order form when the new catalogs come out.

 

[BethCooks4U]

I called HO about the UM part and he gave me a tip to know if the part is the new version. The first three numbers of a part are the first three numbers of the item in the catalog. If there is a change in a product the item number changes so in the case of the UM the item number changed in the catalog. The new part is numbered according to that. The other replacement parts still have the old numbers because they fit both versions. Sounds complicated writing it down but it really is easy.I just wanted to be sure without a doubt since replacement parts are non- refundable.

 

[Jolie_Paradoxe]

Thanks for sharing Beth....definitely good info to know.