How to Handle Unresponsive Hosts with Pending Orders?

[Happy Mom]

Okay, it has been almost 4 weeks since this host had her show. I have left messages daily. I told her she would miss out on the September specials, but this is crazy. Obviously she does not care about her benefits either.

My name is on all the printed material, and this reflects poorly on me.

How go I get this person to get me her catalog orders? I do not know who she got orders from so I cannot call the people.

At this point, do I assume that she has been dishonest with me and she has not gotten any orders?

 

[rwesterpchef]

4 weeks since the host held her KITCHEN show? If so, then yes...assume she has not collected anymore. Give her a call AND drop her an email explaining that the guests at her show shouldn't have to wait 6-8 weeks (which is what it'll be) to get their paid merchandise and you have to close the show. If you don't hear from her by (reasonable time and date) you will go ahead and close her show and she will forfeit her free product value (or you pick for her and she can return if she wants). There is another post regarding this. I have had to do this one time. She called me that evening.

 

[Admin Greg]

First of all, I'm sorry to hear about your experience with this host. It's frustrating when someone doesn't follow through on their commitments, especially when it reflects poorly on you. In this situation, I would recommend reaching out to the host one more time and expressing your concerns and disappointment. You can also mention that it reflects poorly on you and ask for an explanation as to why she hasn't responded or submitted any orders. If you still don't receive a response or any action from the host, I would suggest reaching out to the company or your superiors for guidance on how to handle the situation. They may have a protocol in place for dealing with unresponsive hosts. In the future, it may also be helpful to have a backup plan in case a host falls through. This could be reaching out to past customers or finding another host to take over the show. Overall, it's important to stay professional and try to resolve the issue in a calm and respectful manner. Best of luck to you.