How to Find Hidden Customer Info for Thank You Notes?

[redsoxgirl]

I got a couple orders from my outlet last week but 2 of them decided to keep their info hidden (why would you do that?) and I'd like to send a thank you.

I checked all my address lists and don't see these people at all. I also checked the FedEx info and it only tells me their town.

Any ideas on how to get their mailing or email address?

Thanks!
Lindsay

 

[Teresa Lynn]

it will show their name on your commission statement.....However, I always assume they wanted their info kept private how will they feel when I send them a card (or SB) even though its a nice gesture it is their option to select private

 

[cmdtrgd]

Do not send them anything!!! It is a violation of their choice for privacy to do that. They have been given your information and can contact you if they want anything from you.

 

[cathyskitchen]

I agree - although it's good customer service to send a nice "thank you", this person is obviously not interested in hearing from you. Respect that, and you're likely to get more orders from this person (or someone else who refers them to you) in the future.

 

[redsoxgirl]

Good point - I never thought of that. Thanks guys!!

 

[cmdtrgd]

That's what we're here for!