How Do I Handle My First Customer Return?

[SilverCeladon]

How do I go about doing it? Do I just call HO? Can I do it in PP3? I'm not sure what she is returning yet but my sister just emailed me and this lady wants to return some things. Thanks ladies!

 

[Tree]

You will need to know what is being returned, and the sales receipt. Then I just enter it online in Consultant Corner. It walks you through it.

 

[Kelley Sells]

The customershould be calling PC and scheduling the return on her own. They are very good in HO about getting the item back out to them as well.

On the back of the customers receipt should be the number and the instructions on how to do a return.

Just easier for the customer, that way you are not the "middle man" and she will get her replacement directly.

 

[DebbieJ]

I would call the customer directly. Find out if she wants to return and get money back or exchange for other items. If she simply wants to return, you can do it online behind CC under "Product Adjustment." If she wants to exchange, you'll need to know what she wants and you'll have to call or have her call the HO herself.

I don't mind taking care of these things--it's all about customer service. I don't do the mailing for them, but I do get the process rolling and tell them what to do. The HO can always ship product directly to the customer, even if you're the one handling the return.

 

[SilverCeladon]

Great! Thanks everybody!

 

[pamperedalf]

Thanks Debbie for saying the customer service part. So many times we loose site about keeping our customers happy & helping them out. If they are not happy or we don't seem willing to help them out how do we expect for them to remain good customers.There is someone in my upline who refuses to do stuff like this & I am constantly hearing things from customers on how rude she is.