How Do I Handle a Product Exchange as a New Pampered Chef Consultant?

[heat123]

New, and I have not done one of these yet! A Customer wants to exchange her med. bar pan for a large one. How do I go about doing this and what about price differences owed?

thank you soo much for any help!

 

[luvs2sellit]

As far as I know the customer would need to handle the return and then you can order her the one she wants. You can not get the refund sent to you (tried that to help a customer). She will need to follow the instructions on the back of her receipt. Hope that helps.

 

[Pamperedthelma]

If this is a new purchase, all you have to do is contact customer service either by the web site or the 877 number. They will be very helpful. She will need to box up the one she wants to return and in a couple weeks she will receive the new one. Ups will pick it up. I try to do this for the customer. She can pay you the dif. and they can take it from your account. Hope this helps.

 

[PampMomof3]

If this is a new purchase, all you have to do is contact customer service either by the web site or the 877 number. They will be very helpful. She will need to box up the one she wants to return and in a couple weeks she will receive the new one. Ups will pick it up. I try to do this for the customer. She can pay you the dif. and they can take it from your account. Hope this helps.

I had someone do this too! She ordered the medium bar pan but decided when she received the product, she really wanted the large and small bar pan. So I called the toll free number for her and HO took the payment difference out of my account and she sent me a check. The following day after I called, UPS was at her house to pick up the package.

 

[Wildfire]

Hi there! Congratulations on being a new Pampered Chef consultant! As for the customer wanting to exchange her medium bar pan for a large one, here's what you can do:1. First, contact your Director or the Home Office to confirm the exchange policy and any applicable fees or price differences.2. Next, reach out to the customer and let her know that you are happy to assist with the exchange.3. Ask her to bring the medium bar pan to you, along with the original receipt or proof of purchase.4. Once you have the medium bar pan, you can process the exchange by placing an order for the large bar pan and applying the credit from the returned medium bar pan.5. If there is a price difference owed, you can collect that from the customer at the time of the exchange. You can also offer to place the order for the large bar pan and have it shipped directly to the customer's address for convenience.I hope this helps! Let me know if you have any other questions or concerns. Best of luck with your Pampered Chef business!