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How Do I Handle a Product Exchange as a New Pampered Chef Consultant?

In summary, you can exchange your med. bar pan for a large one by calling customer service and paying the difference.
heat123
Silver Member
6,977
New, and I have not done one of these yet! A Customer wants to exchange her med. bar pan for a large one. How do I go about doing this and what about price differences owed?

thank you soo much for any help!
 
As far as I know the customer would need to handle the return and then you can order her the one she wants. You can not get the refund sent to you (tried that to help a customer). She will need to follow the instructions on the back of her receipt. Hope that helps.
 
If this is a new purchase, all you have to do is contact customer service either by the web site or the 877 number. They will be very helpful. She will need to box up the one she wants to return and in a couple weeks she will receive the new one. Ups will pick it up. I try to do this for the customer. She can pay you the dif. and they can take it from your account. Hope this helps.
 
Pamperedthelma said:
If this is a new purchase, all you have to do is contact customer service either by the web site or the 877 number. They will be very helpful. She will need to box up the one she wants to return and in a couple weeks she will receive the new one. Ups will pick it up. I try to do this for the customer. She can pay you the dif. and they can take it from your account. Hope this helps.


I had someone do this too! She ordered the medium bar pan but decided when she received the product, she really wanted the large and small bar pan. So I called the toll free number for her and HO took the payment difference out of my account and she sent me a check. The following day after I called, UPS was at her house to pick up the package. :)
 
Hi there! Congratulations on being a new Pampered Chef consultant! As for the customer wanting to exchange her medium bar pan for a large one, here's what you can do:1. First, contact your Director or the Home Office to confirm the exchange policy and any applicable fees or price differences.2. Next, reach out to the customer and let her know that you are happy to assist with the exchange.3. Ask her to bring the medium bar pan to you, along with the original receipt or proof of purchase.4. Once you have the medium bar pan, you can process the exchange by placing an order for the large bar pan and applying the credit from the returned medium bar pan.5. If there is a price difference owed, you can collect that from the customer at the time of the exchange. You can also offer to place the order for the large bar pan and have it shipped directly to the customer's address for convenience.I hope this helps! Let me know if you have any other questions or concerns. Best of luck with your Pampered Chef business!
 

Related to How Do I Handle a Product Exchange as a New Pampered Chef Consultant?

1. How do I initiate a return or exchange?

To initiate a return or exchange, you can contact our customer service team by phone or email. They will guide you through the process and provide you with a return authorization number.

2. What is your return and exchange policy?

Our return and exchange policy allows for returns or exchanges within 30 days of the purchase date. Items must be unused and in their original packaging. However, certain items may have different return or exchange policies, so please refer to the product description or contact our customer service team for more information.

3. Can I return or exchange an item without a receipt?

We do require a receipt or proof of purchase for all returns and exchanges. If you do not have a receipt, please contact our customer service team for assistance.

4. How long does it take to process a return or exchange?

Once we receive your returned item, it can take up to 2-3 business days for us to process the return or exchange. If you are requesting a refund, it may take an additional 5-7 business days for the refund to appear on your account.

5. Can I return or exchange an item I purchased from a consultant?

Yes, you can return or exchange an item purchased from a consultant. However, in order to process the return or exchange, you will need to contact our customer service team directly as consultants do not handle returns or exchanges.

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