How Do I Find Out Why My Show Is on Hold?

[AnnieBee]

OK, this is a first for me. The show I submitted last night is now on hold. How do I find out why? I haven't had an email about it - is that what normally happens? And what do I do, give that I don't know what the problem is...?

Should I wait until I hear something from HO, or do I call them first??

I'm pretty sure that the one time I had a declined CC I got an email, and then of course I could go re-enter on CC before getting in touch with the guest for a new number...

Thanks for any advice, I've searched around here and on CC, and maybe I'm missing something obvious, but I haven't found anything that can help me.

I'd really like to get it sorted out ASAP, of course!

 

[pamperedlinda]

I thought I read that HO was havin Saturday hours while they get the bugs worked out of the new system. They might be there if you call this morning.

 

[chefann]

Yes, that was mentioned in the PCNewsWire this week.

 

[pcchefjane]

They are there today. One of my Shows was on hold as well. I called as soon as I saw it and it was TWO declined credit cards...from the mother & sister of the Host! It totals over $170 (which is about 1/2 the order) so I called the Host last night to have her resolve it. I am calling her back tonight if I have not heard from her! This is the same Host that insisted on keeping the Catalog Show open 6 weeks because everyone had to wait until the end of the month since that is when they got paid! ARGH! I did get an email about 11 p.m. last night on it too!

 

[AnnieBee]

But should I have received an email to tell me why the show is on hold? I haven't got one, yet...

I did see the newswire with the info about Saturday hours, I just wasn't sure what I should do. I checked CC again, and in the "Resolve Declined Payment Cards" section, it says there are no declined cards at this time, so I am really curious to know what the problem is...

I guess I will go ahead and just call!

 

[chefann]

With the new customer service system at HO, emails aren't being sent, and the declined cards online page isn't being updated. It's a glitch. If you submit something and it sits for a day or two with no update on the shipment page, then call.

 

[AnnieBee]

Yeah, I called and found out that the problem was with a CC. She said that they are working on soem stuff to do with how we will be able to fix CC problems, and that is probably why the email has not been sent, and why I didn't have it as an option on CC to resolve a CC problem. Anyway, we got it fixed (wrong exp #...).

Now I am just $122 from my Jan/Feb level 1 promo... Oh well!