How can I ensure my online orders are correct?

[marykate1]

I can't seem to find this info. If someone orders from my website, how do I know there is an order waiting for me?

 

[Paula R. Lewis]

You will get an email directly from Home Office, letting you know!! It's awesome when it happens!!

If you get an individual order, it will be already "over and done with", nothing else for you to do, unless the customer wants to be contacted.

If the order is connected to a show, you will need to go into your website, thru the website assistant on Consultant's Corner, to retrieve the credit card number, etc. and then put the order into Pampered Partner. It's also a good idea to contact the customer directly as well, to "verify" the order. It's a great Customer Care call, too!!

Hope that helps,
Paula

 

[JAE]

You will get an e-mail right away unless it's an outlet order. That e-mail comes once a day with all the individual orders from that day, I think. I've only ever had one individual order. My online orders for shows get sent to me as soon as someone places an order. I love getting those e-mails!

 

[luvtocook]

I just put my first show on-line...the show date is for Jan 21st, but my fabulous host already has someone who placed an order on-line! The email that I got didn't show the 20% off on her Stoneware item?

I'm guessing...that although she entered the correct code, you only get the discounted price when it's actually January? And because I'll be entering it on P3 because it's associated with a show, she'll get the discounted amount then???

Thank you in advance!!! I'm brand new, just signed on in Nov. and just qualified recently!!!

Mary

 

[Gina M]

Mary,

The guest who ordered probably just didn't put the right item # down for the discounted stones (or didn't realize they were the guest special). When you go to enter into P3 - just make sure and use the guest special item # for the particular stone she ordered. Then you can email her back and tell her that her total will be less (and she'll be glad you caught it!). Great job on qualifying too!