HO Called About Declined Credit Card | Resolving Issue at Home Tonight

[wadesgirl]

I just got a call from HO about a declined credit card! That's very different from the emails they use to send. Too bad I'm at work and couldn't resolve it but I told her I would take care of it when I got home tonight.

 

[mpkegley]

That's cool that they called you. The time that it happened to me, I got an email and didn't read it until late that night and it was too late to do anything about it.

 

[PChefPEI]

I saw something recently about a new policy they have. They call you now to resolve, which is nice, 'cause as you say, we don't always get to our emails!

 

[Grandmarita]

That's interesting. Just this Monday, the 16th, I submitted a $158 show. The one CC purchase was for $39, and they sent me an e-mail. I opened it about 5:30 EDT, and called immediately. They submitted the CC a second time and it still did not get accepted. I resolved it by increasing the debit to my PC card, so that the hostess would get the order as quickly as possible, and not lose her benefits. Wed. I received notice that it had shipped, and it will be delivered today. So, it appears how they handle it is not a definite
change in procedures. Maybe it is dependent on the size of the CC charge, or the size of the party being held up. I am curious how large was the party and the charge involved when they called rather than e-mailed?

 

[wadesgirl]

The show had 22 guests but the charge was only $18. Maybe they weren't calling yet on Monday or are calling at random.

 

[Jewel]

I just had a declined card and got an email on Monday. No phone call though.