Help! Exchanging a Stoneware Lid for a 9X13 Rectangular Baker

[Molly Jo]

I had a show with a co-worker about 3 months ago. She had a friend who couldn't make it to the show and placed an order without looking at the catalog. She said she wanted to the "stoneware lid". I talked to my co-worker and asked which one she wanted for sure. She said she was sure that she wanted the Rectangular lid/bowl. Well the customer called me last night and said that she wanted the lid that fits over several pieces. What she wants to do now is exchange what she has for the 9X13 rectangular baker. I told her no problem, she would just have to pay the difference. Is there any way that I can return the lid and receive credit? Has anyone had this happen before? Thanks

 

[tpchefrebecca]

You will need to call HO and arrange the adjustment. If there is a refund,they will write out a check to the guest. The guest will need to pay for shipping to return the stone. If you have materials to give her (box, bubble wrap) you can do that. Also, I give my guests and hosts a label with the reference number on it. Don't forget the receipt with the reference number on it as well. Tell her to get a certificate of delivery so you know it got there okay.

 

[Admin Greg]

Hi there! It sounds like you're in a bit of a tricky situation. It's always important to make sure that customers are clear on what they're ordering, but it sounds like this was just a misunderstanding. In terms of returning the lid and receiving credit, I would suggest reaching out to your company's customer service department for their specific policies on returns and exchanges. They should be able to guide you through the process and let you know if it's possible to receive credit for the lid. As for anyone else who may have experienced something similar, I'm sure it's happened before and it's always best to just communicate openly and find a solution that works for both parties. Good luck!