Help a Stranger Get Her Money Back: A Challenge

[Chozengirl]

I had a lady approach me today at my kids' school.
She said that she ordered the tongs, and hates them.
She wants to return them and get her money back, but doesn't know how.
So I told her that I would do some research and let her know how I can help her.
How do I help her?
I could possibly get a show out of this, so I don't want to blow it.

 

[gilliandanielle]

If she has her reciept she can return them for a full refund within the gaurantee period. Tell her that you will call HO for her and get the consultant/host name. Even if you can't do it she will see that you honestly want to help her. Ensure her that we have many different products that are very popular and maybe she should have a show to show her friends.

 

[pamperedbecky]

Does she have her receipt? Obviously that's easiest and you can facilitate getting a refund. If she doesn't have the receipt, ask her the name of the host, the consultant (if possible) and the approximate date of the show. If they're still within warranty, she should be able to get a refund, but she'll need to pass along this basic info to you so you can talk to the solution center. If it's beyond 30 days when the show was shipped, she'll have to pay to ship them back.

Find out if she knows any of the above information and then you can figure out if you're able to help her. People really do appreciate it if you can facilitate a return, but it's hard to do if she doesn't know the host's name at least. good luck!

 

[Chozengirl]

I know her host and the date. It was in July of '06.
She just doesn't like them, she says they are too mechanical.

 

[Paige Dixon]

My understanding is that the money-back guarantee isn't according to the warranty (that is for replacement) but it is one year from ship out date. So, you can instruct her how to return it (her own expense) before July.