Heat-Resistant Slotted Turner for Stove Cooking | Warranty Included

[Mom2KL]

The PIG says that the Slotted Turner is heat resistant to 450. I was making french toast on the stove today (for the first time since my griddle stopped working) and the heat of the pan melted my slotted turner. It's ruined and there's no way that I can bring it to my shows! It no longer has a beveled edge, just a blob of bubbly nylon. I use it all the time for pancakes on the same pan at the same setting (med to med-high on my gas stove) and it never melted. Do the pans really get that hot on the stove? Do you think it will be covered under warranty (5 yr warranty, I've owned it about 6 months)?

Ugh! This happened within a month of my suds pump getting clogged (less than a year since getting it, is that normal?) and my Deep Covered Baker cracking for no apparent reason (already replaced under warranty). :grumpy:

 

[c00p]

I would contact HO because personally, I don't think that sounds normal. The only way you could know how hot the skillet was to put a thermometer on it, and who does that?? As for the suds pump - I can't answer on that because I've actually never owned one. GASP!! Been buying PC for over 15 years and selling for over 4 and I've never owned one. I wonder why.......

 

[Kitchen Diva]

Mine melted, too- and ruined a nice non-stick pan. Needless to say the pan wasn't truly non-stick!

 

[DebbieJ]

Just do an adjustment--no problem!By the way, just a terminology tip for everyone. PC offers a product GUARANTEE, not a warranty. This comes from the PC legal dept.

 

[kcjodih]

Just do an adjustment--no problem!

By the way, just a terminology tip for everyone. PC offers a product GUARANTEE, not a warranty. This comes from the PC legal dept.

Hmmm....Deb, what's the difference? I'm confused!

 

[DebbieJ]

a warranty is something you buy--like an extended warranty when you purchase a car, a computer, an appliance. A guarantee implies a standard of quality.From AskOxford.comwarranty--
• noun: (pl. warranties) 1 a written guarantee promising to repair or replace an article if necessary within a specified period.guarantee--
• noun: 1 a formal assurance that certain conditions will be fulfilled, especially that a product will be of a specified quality. HTH!

 

[ljeffries]

I just returned 2 of the chef's tools for replacement due to melting. The person at HO said they had several of them lately.

I love these tools, I hope nothing is going on with them!

 

[pmpdRRT]

I had this happen to mine as well.

 

[KimoMakano]

Even though these are heat resistant to 450 I am pretty sure they say on the Use and Care not to leave them on a hot skillet or pan. Not sure if that is what happened but I make sure not to let them rest on the pan.

 

[sklay723]

Mine just melted last week, not from leaving it on the pan but from flipping over a batch of pancakes on medium heat. I have had it since becoming a consultant at the end of October, 2007, so I called and did an adjustment with HO. They got a new one sent to me VERY quickly, and I mailed back my damaged one. Kind of frustrating to have to pay to ship it, but at least it's cheaper than buying a new one.