Handling an Exchange-I Wasn't the Consultant

[babywings76]

I have a host who has a broken SS bowl lid. She got it when she hosted another time a couple years ago with another consultant. It's Monday and I just know it's not going to be good to call HO with this. Can I send an e-mail about this adjustment or do I have to call?

 

[pamperedlinda]

It would be easier and less hassle for you to order her a replacement - the replacement is probably less expensive than mailing back the original one too.

 

[BethCooks4U]

You can try to email it but it will take a bit longer to process it that way (days). Be sure to give all the information you can get so they can find it.

 

[babywings76]

I wonder how much it'll cost for her to mail it back?

 

[BethCooks4U]

Probably about $2-3 - she could put it in an envelope and send it first class with delivery confirmation.

 

[babywings76]

I just looked it up and a replacement lid is $4. Do you think I should ask the host, which she prefers? More convenient, but costs more--buy a replacement. Take more time, cost less, have to go to Post office--send it back for a new one?

 

[pamperedlinda]

If she's a good host/customer I would probably just buy the lid for her. Write it off as a good gesture. she will be appreciative and it will come back to you in the future.

 

[ChefBeckyD]

If she's a good host/customer I would probably just buy the lid for her. Write it off as a good gesture. she will be appreciative and it will come back to you in the future.

And if she got hers a couple of years ago, she might have the older, thinner, more brittle lids. They improved the SS bowl lids, and they are much nicer now. I had the old style, and ordered replacement lids so that I had nicer ones.

 

[babywings76]

She said it was from '06. She had a $300 show, but I did get 3 bookings, so I should probably just do it and write it off.

 

[ChefBeckyD]

She said it was from '06.

She had a $300 show, but I did get 3 bookings, so I should probably just do it and write it off.

I have a host who just closed a $600 show with 2 bookings - she needed a new collar for her chopper, so I just ordered it for her, and I'll write it off.

I often do that for my hosts as a customer service.

 

[babywings76]

So I called her just to verify that it was the medium lid and told her that I would just take care of it for her, she offered to pay and asked me if I was sure about my doing it. I told her it was okay and that I'd like to take care of it for her. She was shocked, and then reminded me that she also had another item to take care of.... So I'm also getting her a replacement part for her EAD, too. (She didn't say anything more about offering to pay. ) Then she asked about her cookie press. She said it was old, but that a part of the trigger broke. I don't have this item, so I'm not sure if I'm understanding the part right, but she described it as a plastic piece that connects to the inside barrel with teeth? That's not listed in the replacement parts list, so she's bummed that she has to buy a whole new one. I told her I'd ask here if anyone knows if this piece is replaceable.