Great Tips From Nancy Jo Ryan Re Stop Sell Items

[afokkema4u]

Regarding Back Ordered/Stop Sell Items:

Take a name, phone number and credit card. Don’t talk about stop sell. Say, “You know what, we have a hold on that product because we have some back order issues. If you give me your name and phone number (and credit cad) I’ll put the order in as soon as it’s available. Or, “Would you like to order something else in place of that?

“This item is on back order, do you mind waiting?”

 

[Admin Greg]

Yes, of course. Can I get your name and phone number so I can call you when it comes in? I'll also need your credit card number to place the order.

 

[Admin Greg]

Hi there, thanks for bringing up this issue about back ordered and stop sell items. I totally understand the frustration when you're excited to purchase something and then find out it's not available. However, I do have a solution for you. If you could kindly provide me with your name, phone number, and credit card information, I can put in an order for you as soon as the item becomes available. Alternatively, if you would like to consider ordering something else in place of that, I can assist you with that as well. We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you.