Getting my DCB - But the Lid Doesn't Fit!

[cookin to the top]

I earned the DCB, got it yesterday. The lid doesn't seem to fit! It doesn't go all the way down- and rocks back and forth (width-wise). Have you had many complaints like this?

 

[chefann]

Re: DcbMine rocks a little bit. It's a clay product, not a precision-machined piece of metal. The clay shrinks when it's fired. There will be shrinkage built into the molds, but all it takes is one piece to have slightly higher water content and shrink differently to not fit. If you're unhappy with it, call customer service and exchange it for a new one. As long as its within 30 days of shipment (from HO), they'll pay to ship it back.

 

[ginamkiely]

Re: Dcbmine rocked and they sent me a new one with no questions asked. i didn't have to return the old one either

 

[cookin to the top]

Re: DcbHow is your new one?

 

[KellyTheChef]

Re: DcbMine fits with only SLIGHT movement. If it rocked back and forth, I would send it back cuz then it's not sealing properly, so lots of steam would be able to escape!

 

[cookin to the top]

Re: DcbThat was exactly my worry- that it doesn't sit down enough to seal in the moisture & steam. I made the microwave chicken in it (couldn't resist) without the lid- YUM! I did call HO, and they are sending a new one without collecting this one. I wonder if somehow we could sand the part that's keeping it from fitting all the way down?

 

[KellyTheChef]

Re: DcbIt's worth a try (fixing it, that is) and if that doesn't work, you can always use it as a spare, on recipes that the lid doesn't need to fit correctly!