Getting Back in Business: How to Reconnect with Lost Contacts?

[Humble Beginnings]

Ok so I've been back getting into the business. I sent my August newsletter the first one since March (ugh) well, I had about 50 email failures come back. How would you suggest I get them back on my mailing list? Some I have phone numbers for, some I have addresses. Any ideas would be appreciated. I thought of sending a postcard asking for updated information and if they email me the information I will send them a gift (sb) but truthfully sometimes with this business I feel very ignored so can't see that working. thanks in advance!

 

[pampchefsarah]

Wonderful excuse to make those Customer Care calls! Hearing from you personally will get a much better response than a postcard.

"Hi Ann. This is Carol, your Pampered Chef Consultant. I just sent out my August newsletter, and it appears you've changed your e-mail address. If you give me the new one, I can update my records, and get the newsletter out to you - with all the products being discontinued and the great new recipes, I know you don't want to miss it. By the way, how are you enjoying the xxxx you bought at Jane Doe's show?"

 

[NooraK]

How are you sending your emails? Just through your email program? Did you look at the reasons why they came back?

I would definitely pick up the phone and call, that's a great reason to get in contact with them. I wouldn't worry about offering a gift for emailing you information though, personally I don't think the cost is worth it. I would agree that a postcard would be easily ignored, that's why I would recommend picking up the phone.

 

[colegrovet]

Wonderful excuse to make those Customer Care calls! Hearing from you personally will get a much better response than a postcard.

"Hi Ann. This is Carol, your Pampered Chef Consultant. I just sent out my August newsletter, and it appears you've changed your e-mail address. If you give me the new one, I can update my records, and get the newsletter out to you - with all the products being discontinued and the great new recipes, I know you don't want to miss it. By the way, how are you enjoying the xxxx you bought at Jane Doe's show?"

:thumbup: good idea. I need to do that too... :thumbup:

 

[Staci]

Hi there! I completely understand the frustration of having email failures and trying to get back in touch with customers. One idea is to reach out to them via phone or mail and let them know that you are updating your contact list and would love to keep them in the loop with your monthly newsletters and promotions. Offer them a special incentive, such as a discount on their next purchase, for updating their contact information with you. This shows that you value their business and are willing to go the extra mile to keep them informed. Another idea is to create a social media post or email blast asking for updated contact information and offering a prize for those who respond. This can be a fun and interactive way to reconnect with your customers. Good luck!