Get a Replacement Lid for Your SM Batter Bowl - Quick and Easy Process | TIA

[{*mandy*}]

I have a customer who ordered the sm batter bowl, when she got it the lid was brittle and cracked, how do I go about getting that replaced for her? Do I just need to order a whole new bowl, or can I just get a lid?
TIA

 

[Pampered Laura]

Is it under warranty still? If not, you can order a lid from the Replacement Parts, through Pampered Partner.

 

[jrstephens]

You can call and make an adjustment for JUST the lid. I did this very same things yesterday for a customer that when she got her's it was cracked. HO did not make her send the cracked one back.

 

[ChefBeckyD]

You can call and make an adjustment for JUST the lid. I did this very same things yesterday for a customer that when she got her's it was cracked. HO did not make her send the cracked one back.

I've had the same experience. For some reason, there seem to be issues with the SBB lids.....

 

[{*mandy*}]

So will I have to pay for the replacement lid?

She just bought this mid-Feb. So yes the warranty is still there.

And I have to call HO to get this taken care of, is that correct, or can I do it online?

TIA

 

[ChefBeckyD]

So will I have to pay for the replacement lid?

She just bought this mid-Feb. So yes the warranty is still there.

And I have to call HO to get this taken care of, is that correct, or can I do it online?

TIA

You can do it online, and no, you do not have to pay for the replacement lid.

Do it as an adjustment on the show. It's is still within the 30 days - so free replacement is covered.

 

[Pampered Laura]

If it's under warranty, you don't have to pay - they'll ship the replacement to the customer at no charge. You can do it online or call.

 

[cathyskitchen]

I have had so many complaints about this lately, too!! At least 3 in the last month, and I had to call/email HO about it (there's no way to just submit an online adjustment). I sent an email about one last week, and they STILL haven't gotten back to me - the cust. is getting anxious and emailing me daily now, too. I think I may just order her a new one and be done with it - SHEESH!!

 

[Pampered Laura]

I have had so many complaints about this lately, too!! At least 3 in the last month, and I had to call/email HO about it (there's no way to just submit an online adjustment). I sent an email about one last week, and they STILL haven't gotten back to me - the cust. is getting anxious and emailing me daily now, too. I think I may just order her a new one and be done with it - SHEESH!!

How can you not submit an online adjustment? That's weird... it used to be an option.

 

[{*mandy*}]

If I can do it online, do I go to PP2 non-commision order? or through PC site product adjustment?

Sorry for all the questions, still fairly new, and learning all the ends and outs.

Thanks

 

[Pampered Laura]

Log in to CC
>Frequently Visited links box
>Product Adjustment
>accept the terms, click continue
>find the show/product, fill out form.

I just checked on Consultants Corner... It's still there, you should be able to do it all online no problem - as long as it was YOU that ordered the product in question.

 

[cathyskitchen]

If you submit a Product Adjustment through Consultant's Corner, you have to send the entire batter bowl back - not just the lid. None of my customers liked that option at all, so I had to call/email to sort it out and just have a new lid sent to them. If you just want to give up and order the lid for them, just go through P3 and submit a non-commissionable order for "Replacement Part" and have it shipped to the customer.

 

[ChefBeckyD]

If you submit a Product Adjustment through Consultant's Corner, you have to send the entire batter bowl back - not just the lid. None of my customers liked that option at all, so I had to call/email to sort it out and just have a new lid sent to them. If you just want to give up and order the lid for them, just go through P3 and submit a non-commissionable order for "Replacement Part" and have it shipped to the customer.

You can also just send an email to the solution center with the show info, and what you would like the resolution to be, and take care of it that way......I've done that more than once.

 

[cathyskitchen]

You can also just send an email to the solution center with the show info, and what you would like the resolution to be, and take care of it that way......I've done that more than once.

That's what I did for all 3 of the lids that were cracked in the last month - I still haven't gotten a reply on the last one I sent a week ago, though.

 

[redsoxgirl]

I had 2 customers in the same Jan show call me within a day of each other that their Classib lids were cracked. HO just did an adjustment for them.