Frustrated With Picky Customers!!!!

[cathyskitchen]

OK, in May I did a "Help Whip Cancer" fundraiser - just online and through email. I didn't get that many orders, but it was enough to make it a show. Some people ordered on my website and had it shipped to themselves (yay!), but others had it shipped to me to pick up. I told them they would have to pick up the orders once they arrived, because I work FT and do this PT and was going on vac. in June, and just can't be running all over creation. They promised they would.

Fast forward to early June - the orders come in and I contact the customers that their orders are here and just to let me know when they can pick them up and I'll have them ready and waiting. No response from one, the other says she's busy and will let me know (then I hear nothing for weeks).

I got back from vacation this week and just want these things out of here, so I email them again. The one girl finally picks hers up, but immediately complains that "the pink gloves are a Large and I specifically ordered a Small, and they are way too big! Can I exchange them for a smaller size?" Uh, NO - there was only one size, as I explained to her when she ordered them, and the only thing she can do is exchange them for something else in the catalog.

The other girl tells me she's too busy to pick up her order and "can you just pop it in the mail?" Uh, NO - it's at least $4.75 to send it to her through the mail, b/c she didn't order something that was small enough to send in a large flat envelope. Why didn't she just have it shipped to her and spend the extra $2.75!?!?!?! UGH!!!

These people are on my last nerve today - can you tell?! :yuck:

 

[kaseydee]

Sure I can drop it in the mail for you...just as soon as I get $4.75 from you for the shipping cost
I too had someone ask for another size b/c of the "L" on the glove...sorry one size fits most

I totally feel your pain!

 

[KellyTheChef]

Take a deep breath...I know they can get on your LAST nerve.

Hope they come pick up their stuff and get it out of your hair soon!

http://www.i-am-pregnant.com/1226617200

 

[DessertDivaFL]

I am sure all of us can related to "picky customers" in one way or another. My very first cooking show was at a friend's home who is a OTT (over the top) and a type-A personality. Holy cow! I thought by the end of the night I would not be a consultant anymore because the headline in the papers would have read "Consultant Cracks and Strangles Host".

 

[AnaCash]

Hi there! I'm sorry to hear about the frustrations you're experiencing with your recent fundraiser. It can be tough when customers don't respond or follow through on their orders. I'm glad that at least one of the customers was able to pick up their order, even though there was a slight issue with the size of the gloves. As for the other customer, maybe she didn't realize that shipping would be more expensive and thought it would be easier to have you mail it to her. In any case, I hope everything gets sorted out and you can finally get those orders out of your hair. Keep up the great work with your fundraising efforts!