First Order Received! What to Do Next? | Website Tips

[Christa]

Okay, I just got an e-mail with an order done by my site for a guest that can't attend my first KS. My first order EVER! Do you e-mail the person, say thank you and add them to your newsletter mailing list?
Thanks!

 

[rwesterpchef]

Contacting website guest orderersYes! If they leave a phone number, I often call them to thank them. I always send an email back to them saying thank you for their order...if they want to add anything before show closes on xx/xx/xx...if they are close to the $50 I mention the free item (when applicable)...and that I will be adding their email address to my monthly newsletter (and tell them no weekly spam and email is not shared with anyone).
This has created a customer that has ordered from me 2 other times (outside of their relatives show).
And congratulations on your first web order.

 

[Admin Greg]

Congratulations on your first order! That's exciting news. As for whether or not you should email the person, I would say it's always a nice gesture to thank them for their support and let them know that you appreciate their order. However, I would also make sure to give them the option to opt-in to your newsletter mailing list rather than automatically adding them. Some people may not want to receive newsletters and it's important to respect their preferences. Overall, it's always a good idea to show gratitude to your customers and make them feel appreciated. Best of luck with your first KS!