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If this was not a plate that was ordered, you should contact the supplier or the company that you purchased the plates from and inform them of the error. They should be able to provide you with a solution, whether it be a refund or a replacement.
Yes, it is important to check all of the documentation and invoices to ensure that the plate was not ordered. This will help you to identify if the error was on your end or the supplier's end.
If you cannot find any documentation of the plate being ordered, it is possible that it was a mistake on the supplier's end. You should still contact them and inform them of the error to see if they can provide a resolution.
If the plate was not ordered and you have already contacted the supplier, they may allow you to keep the plate as a gesture of goodwill. However, it is always best to confirm with them first before keeping the plate.
To prevent receiving incorrect items in future orders, it is important to double check all orders before they are placed and to review all documentation upon receiving the order. If there are any discrepancies, they should be addressed immediately with the supplier.