Error in Shipment: Turnaround Time Impact?

[smilesarepriceless]

When an item sent in a shipment from a show, is incorrect ( meaning an error on the part of HO, not mine) does the turn around time still take the same amount of time as it does if let's say I screw up on the order?

A medium scoop was sent..when in fact they ordered a large...And all paperwork, and PPP says large...

( I just know when I personally had been the one at fault for the error on my first show...fed ex came right away to pick up the error item, but it took nearly 3 wks to get the correct one back..)

 

[DebbieJ]

Yep. They'll send Fed Ex to come get it again adn send the new one once the incorrect one arrives.

 

[chef_kimmo]

I have not always experienced that they will send FedEx to pick it up. I think one time they didn't ask for it back. I would imagine it is a cost issue. I am thinking that if it is an inexpensive item, they won't pay extra to have it picked up.

Also, I have had the experience that they will send it rather than wait on the item to be returned first. It may depend on the person I have talked to and just lucked out.

 

[chefann]

You may want to give them a sob story about the guest needing it right away for something (even if that's bending the truth). If I were the cust svc rep in that situation, I'd send it out right away.

 

[BethCooks4U]

From what they have said to me it's random by the computer whether they want a broken thing back but if something is wrong in an order they usually want it back (I even had to send a Spanish SB back when it was supposed to be an English version).

They will send things immediately (well within a couple days) when it's a consultant item - they assume we need it for our kit - but with guests it usually takes getting the product to them first.

 

[ginamkiely]

so far i've had 3 problems with PC orders, a broken medium square, cranberry guest towels sent instead of microfiber towel and a broken zipper on the tool turn about tote, and all three times PC did not ask me to send back the other items and they sent the correct ones within a week they were here. HTH

 

[DebbieJ]

They will send things immediately (well within a couple days) when it's a consultant item - they assume we need it for our kit -

Seems lately I have to fight for them to send me a replacement first.

My EAD broke last week and I submitted the adjustment online. When I got the reference number saying that I had to send the broken one back first, I replied saying no, it's a consultant item and I need it! I again got a reply telling me that I needed to send the broken one back first. I gave up and called the Solution Center and then they agreed to send a replacement right away. Geesh.