Efficient Home Office Support: Resolving Weekend Issues & Fast Turnaround Time

[noelskitchen]

I must say for all the diificulties HO had over the weekend, they have done great service to resolve the issues. I submitted a show Sat that was just shipped. Great turnaround time. Also, my 5 hours wait time for call back I'm still waiting for but I called back twice and decided to hold and was put through to someome within 10-15 min. Pretty good considering how many consultants/directors they need to take care of.

 

[Chef Kearns]

And no one was grumpy when they answered the phone! We need to send these kinds of emails to them also. We send in enough complaints let's bombard them with compliments!

 

[Admin Greg]

I also was never put on hold again so that was great! I know there must have been many people who were waiting the whole 4-5 hours but I think they did a great job. I don't think any company can anticipate and be ready for such a huge increase in traffic, so good job HO!I agree - I shipped my first catalog show on Friday, and it arrived today! I was very impressed with how quickly it got here - less than 48 hours from when I submitted it to when it arrived at the host's house. That includes the weekend, so that's pretty impressive. I also had an issue with my website, and she fixed it right away. I've never had to wait more than 24 hours for a response to an email. I'm pretty happy with them so far.I agree! I had a show with a host that wanted to order something that was backordered, so she asked me if she could just go ahead and submit the show. I was really worried because I didn't want her to have to wait a long time for the item, but after I talked to CS, they said they would be able to ship out the item by itself, and the rest of the show would go out right away. I was very impressed! I also had an issue with the paperwork for the new consultant kit and they took care of it right away for me. Everything always seems to get taken care of in a timely manner.