Suzy Englert
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Suzy Englert said:Does anyone have a "script" they use for these calls or an email?
Thanks,
Suzy in Texas
A "Mac-Morning After Call" is a term used at Pampered Chef to describe a follow-up call made by a consultant to a customer after they have received their new Mac product. It is a way for the consultant to check in with the customer, answer any questions they may have, and provide additional support and guidance.
Ideally, a "Mac-Morning After Call" should be made within 1-2 days of the customer receiving their new Mac product. This allows enough time for the customer to start using the product and have any questions or concerns arise.
During a "Mac-Morning After Call", you should ask the customer how they are enjoying their new Mac product and if they have any questions or concerns. You can also offer tips and suggestions for using the product and provide any additional support or resources they may need.
While it is not required, we highly recommend making "Mac-Morning After Calls" for every customer who purchases a Mac product. This shows excellent customer service and can help build a strong relationship with the customer, leading to potential future sales.
There is no specific script or guideline for "Mac-Morning After Calls", as each call should be tailored to the individual customer and their needs. However, we do provide training and resources to help consultants effectively make these calls and provide the best support to their customers.