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Effective Call Back Strategies: Get a Response in 3 Easy Steps!

In summary, it is important to have a clear timeline for following up with potential customers and to use a combination of email and phone calls for the most effective method. When handling objections or rejections, it is important to remain positive and professional and offer solutions or alternative options. Your follow-up email should be concise, remind the potential customer of previous conversations, and end with a call to action. To make follow-up calls more effective, be prepared and engage in active listening and follow through on any commitments made during the call.
SillyChef
SillyChef
1,098
I am calling back a few people today that I have called a few times already. One was on 6/11 the other time on 6/15. What is something I can say that would get them to call me back and at least say yes or no... I don't want to sound like a pest KWIM!?
 
You could always tell them that you are not stalking them, especially if they asked you to contact them in the first place. IMO, if they gave you their number, they're saying it's ok to call. But let them know that you have some fabulous specials coming up and if they'd like to hear about them, they can call you back. If you've already called a bunch of times (2 isn't a bunch to me :) ) and you want to leave a final message, just let them know that if you don't hear back from them you'll call them in September when we release our new products. Just some ideas.
 
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  • Thread starter
  • #3
I feel like I am being a pest. lol. Thank you though. I will do it until they say STOP CALLING! ;) Or try to anyway!
 
margie
there was a thread last week i think about someone doing the 24 in 24 and what she said, sounded really good :)
might want to try that
 
  • Thread starter
  • #5
Thank heather. I actually found it and printed it. ;) Thanks!
 

Related to Effective Call Back Strategies: Get a Response in 3 Easy Steps!

1. How do I know when to follow up with a potential customer?

It's important to have a clear timeline for following up with potential customers. A good rule of thumb is to follow up within 24-48 hours after initial contact or after sending information. If you don't hear back after the first follow-up, try again in 3-5 days.

2. What is the best method for following up with a potential customer?

The most effective method for following up with a potential customer is to use a combination of email and phone calls. Send a personalized email first, then follow up with a phone call a few days later. This allows for multiple touchpoints and shows that you are genuinely interested in their business.

3. How do I handle objections or rejections during a follow-up call?

It's important to remain positive and professional during a follow-up call, even if you are met with objections or rejections. Listen to the customer's concerns and address them with empathy. Offer solutions or alternative options to address their needs and try to find a compromise.

4. What should I include in my follow-up email?

Your follow-up email should be concise and to the point. Remind the potential customer of your previous conversation and what you discussed. Include any additional information or resources that may be helpful and end with a call to action, such as scheduling a call or meeting to discuss further.

5. How can I make my follow-up calls more effective?

To make your follow-up calls more effective, be prepared with a script or outline of what you want to say. Practice active listening and ask open-ended questions to engage the potential customer in the conversation. Also, make sure to follow up on any promises or commitments made during the call to build trust and credibility.

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