Becca_in_MD
Gold Member
- 1,466
My Jan. month-end statement had an adjustment deducting $3.50 from my total. It was listed at the end, right after the insurance deduction and the mid-month payment. It said tax and/or shipping not paid on a supply order. After 20 min. on the phone with HO, they admitted that my supply order had been put on hold and due to a clerical error I had been charged direct shipping instead of the regular shipping. I get it back with the Feb. month-end statement. And the Solution Center had to clear this up, not Finance. Make sure to look at every line in your statement.