Chef Ritz
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When an order is marked as "held", it means that there is an issue with the payment or shipping information provided. Our team is reviewing the order and will reach out to you for further information or to resolve the issue.
The length of time an order is held for can vary depending on the specific issue. Our team will work to resolve the issue as quickly as possible and will keep you updated on the status of your order.
Yes, you can cancel an order that is "held". Please reach out to our customer service team and they will assist you with the cancellation process.
If an order is marked as "submitted", it means that your order has been successfully placed and is being processed for shipping. You will receive a confirmation email with your order details and tracking information once it has been shipped.
Unfortunately, we are unable to make changes to an order that has been submitted. Please double check your order details before submitting to avoid any issues. If you need to make changes, you can cancel the order and place a new one with the correct information.