Did Customers Order from the Wrong Consultant?

[ChefMary412]

So, for my last show two people must have ordered off the wrong consultant. They said they did it from me and through my directions, but I never got the order, so I am assuming they did not... how will they get their products... they claimed to have clicked on "ship to host"... would that have even been an option if they ordered from someone else?

 

[niclowther]

If they ordered online thru a show you would have gotten an email saying somebody ordered. Then when you put the show in you would need to add those in P3. Maybe the email went to spam.

 

[deanna_g]

I would ask them to see their email receipt. Then you can see who it was ordered from. If all else fails, have them call HO and see who they ordered from. Perhaps they can correct the ship to address?

 

[Jules711]

Did you check your website (their show)? It definitely could have gone to spam. Many important emails do

 

[mscharf]

make sure they got a confirmation email. I have had a couple people say they sent an order, but they never clicked the final submit button, so it never went through!

 

[ChefMary412]

Thanks.. I will have to check with them again. They are friends of a guest from the show. No, they definately did not go through at my site... I did not get a confirmation email and I checked my PWS... only the two outside orders that I knew about were there... thanks

 

[teresah551393]

I have had a similar problem, call HO and they are very good about helping you find out what happened.

 

[rlombas]

Hi there,I'm so sorry to hear that there may have been a mix-up with your recent orders. As a consultant, I understand how important it is to have all of your orders go smoothly and I'm sure this situation is frustrating for you.If your customers believe they ordered from you and followed your directions, it's possible that they may have accidentally ordered from another consultant. In this case, they may have clicked on the "ship to host" option, but since they ordered from the wrong consultant, the product would likely be shipped to that consultant's host instead.I recommend reaching out to your customers and double-checking with them to see if they may have ordered from another consultant by mistake. If that is the case, they can contact that consultant and ask for their order to be transferred to you.I hope this helps and that you are able to resolve this issue quickly. If you need any further assistance, please don't hesitate to reach out.Best of luck,