Dealing with Online Orders as Individual Orders - What's the Best Approach?

[wadesgirl]

How do you handle orders that were placed online but came through as an individual order? This lady kept trying and trying to place her order (she called the host while we were setting up) and finally got it to go through but when I got home it went through as an individual order. It was for the TTA so I figured that I could call her, let her know what happened, have her place another order on the show and return the first one when it's shipped. Is this the correct way to try to handle this?

 

[kcjodih]

That's exactly the way I'd handle it. HO won't add her order to the show so she'll need to refuse or return the first order and reorder on the show this time.

 

[pamperedbecky]

Yep, if she's willing to do that, that's what I'd do. Let her know you can handle it ASAP and HO will pay to ship it back since it'll be within the 30 days.

 

[urbnk8]

How do you handle orders that were placed online but came through as an individual order? This lady kept trying and trying to place her order (she called the host while we were setting up) and finally got it to go through but when I got home it went through as an individual order. It was for the TTA so I figured that I could call her, let her know what happened, have her place another order on the show and return the first one when it's shipped. Is this the correct way to try to handle this?

I would wait and see if it matters...if it doesn't keep the host from making it to the next sales level, I would just leave it. If it does make a difference on what the host would get for free, then you could do what you said.

 

[Chef_TK]

I had a guest one time place a $150 order on my website for a show and she claims that the website wouldn't let her put in the host name. The host called me very irrate about it and wanted it changed. I called HQ's and they did cancel the first order so that I could redo it myself on P3.

 

[wadesgirl]

So they will cancel it???!!! I thought that they had to wait until the product arrived, send it back and get a refund. I'm calling tonight.

 

[janetupnorth]

Too bad I didn't see this earlier. When JUST submitted the person can log back into their account and cancel the order if their CC authorization hasn't happened yet.Now you will probably have to return it unless HO will stop it at their end. I would call ASAP.