Customer Had Problem Ordering Through My Website for Show

[pamperedgirl3]

This afternoon I got a call from someone who had wanted to place an order through my website for tonight's show. He said that he wasn't able to order through my website. I don't know if he couldn't get on my website, or if he had trouble ordering on it--I was pretty confused by the whole thing! Has anyone else had problems with this? Usually it's because the person doesn't put the host's name down & it goes as an indiv. order.

Well, get this...He ends up trying the main PC website, somehow thinking that at the end it will ask for the host's name. Of course it doesn't & shows him his confirmation with another consultant's name--it went through the lead system! It was also a $240 order! So I called HO & of course it wasn't showing up yet & they asked me to call back this evening--had the show at 7 so I couldn't. So I call when I get home around 9:30 & luckily she was able to cancel the order--his credit card will just get charged & then they'll credit it within a few days. So I figure we're all set--but somehow when I called him to get his credit card info, I must have written down a wrong number b/c when I enter it into P3, it says the number is invalid! Could anything else go wrong with this order?!?!?!?! So I get to call him tomorrow to try to sort it out! On a positive note--the show is $12 away from my first $1000 show! I normally close shows that night, but the host wanted to hit $1000, so I'm giving her until Sunday. Plus she didn't have a wish list that big!

Sorry so long! I just can't believe all that went wrong with just one order!

 

[Tree]

The whole of Pampered Chef is down

This afternoon I got a call from someone who had wanted to place an order through my website for tonight's show. He said that he wasn't able to order through my website. I don't know if he couldn't get on my website, or if he had trouble ordering on it--I was pretty confused by the whole thing! Has anyone else had problems with this? Usually it's because the person doesn't put the host's name down & it goes as an indiv. order.

Well, get this...He ends up trying the main PC website, somehow thinking that at the end it will ask for the host's name. Of course it doesn't & shows him his confirmation with another consultant's name--it went through the lead system! It was also a $240 order! So I called HO & of course it wasn't showing up yet & they asked me to call back this evening--had the show at 7 so I couldn't. So I call when I get home around 9:30 & luckily she was able to cancel the order--his credit card will just get charged & then they'll credit it within a few days. So I figure we're all set--but somehow when I called him to get his credit card info, I must have written down a wrong number b/c when I enter it into P3, it says the number is invalid! Could anything else go wrong with this order?!?!?!?! So I get to call him tomorrow to try to sort it out! On a positive note--the show is $12 away from my first $1000 show! I normally close shows that night, but the host wanted to hit $1000, so I'm giving her until Sunday. Plus she didn't have a wish list that big!

Sorry so long! I just can't believe all that went wrong with just one order!

I noticed today when I went to check on my supply shipment status, It had a notice that the site will be down at 11:30 pm CT to around 6:30am CT. This includes CC, PWS, PP, and P3. Everything is down!!

 

[DebbieSAChef]

Congrats

This afternoon I got a call from someone who had wanted to place an order through my website for tonight's show. He said that he wasn't able to order through my website. I don't know if he couldn't get on my website, or if he had trouble ordering on it--I was pretty confused by the whole thing! Has anyone else had problems with this? Usually it's because the person doesn't put the host's name down & it goes as an indiv. order.

Well, get this...He ends up trying the main PC website, somehow thinking that at the end it will ask for the host's name. Of course it doesn't & shows him his confirmation with another consultant's name--it went through the lead system! It was also a $240 order! So I called HO & of course it wasn't showing up yet & they asked me to call back this evening--had the show at 7 so I couldn't. So I call when I get home around 9:30 & luckily she was able to cancel the order--his credit card will just get charged & then they'll credit it within a few days. So I figure we're all set--but somehow when I called him to get his credit card info, I must have written down a wrong number b/c when I enter it into P3, it says the number is invalid! Could anything else go wrong with this order?!?!?!?! So I get to call him tomorrow to try to sort it out! On a positive note--the show is $12 away from my first $1000 show! I normally close shows that night, but the host wanted to hit $1000, so I'm giving her until Sunday. Plus she didn't have a wish list that big!

Sorry so long! I just can't believe all that went wrong with just one order!

Congrats on an almost $1,000 show. I hope you get it!! It will be all worth it when it's all over and done with.
Yes call him tomorrow and explain you must have written down his CC wrong and get the right one. Also tell him that you really appreciate the order and would love to send him a FREE SB recipe book for all this trouble or whatever cheap prize you have available.
A $240 order is great! Keep us posted!!

Debbie

 

[pamperedgirl3]

Congrats on an almost $1,000 show. I hope you get it!! It will be all worth it when it's all over and done with.
Yes call him tomorrow and explain you must have written down his CC wrong and get the right one. Also tell him that you really appreciate the order and would love to send him a FREE SB recipe book for all this trouble or whatever cheap prize you have available.
A $240 order is great! Keep us posted!!

Debbie

Debbie, what a great idea!! Thank you! I'll definitely send him a SB. It's my biggest single order to date! On my biggest show to date!

 

[AnaCash]

Hi there! I'm sorry to hear about the trouble you had with that order. It sounds like there were a lot of unexpected complications. I haven't personally had any issues with orders through my website, but I'm glad you were able to get it sorted out with HO's help. Hopefully, everything will go smoothly with the credit card information tomorrow. And congrats on almost hitting your first $1000 show! That's exciting! Keep up the good work.