Customer Care Calls: What's Your Strategy?

[erinhoward]

If so, how long after they receive the order do you call? What do you say in yours?

I'm just starting out, would like to hear advice on these from others.

 

[NooraK]

I try to do them, but I'm not perfect. I call the day after my show to thank them for coming, and I give the host aboutfive days to a week to get the products to the customer. I've also heard some consultants do a "Guarantee Check" 11 months after the show.

 

[raebates]

I call about 3-4 weeks after the show. I print out the Show Order Summary so I'll know what each customer ordered. Here's an example of what I might say:

Hi, this is Rae, the PC Consultant from Susie's party. I'm just calling to make sure you love what you got from her party. [Wait for the customer's response. Assuming they love their products, I try to add some extra value to something they've bought.]I see that you bought the Garlic Press. Did you know that you can use that for ginger, too?

 

[AJPratt]

I always have, but I've started doing them differently. I call just before the show is submitted to thank the customers. And, I ask if there is anything else they need or anything else I can do. Some people add something to their order!

I give them a call about a month after the show, to see if they have used their products.

 

[beepampered]

I try to call within the 30 days so there is easy return. I do what Rae says but since I usually do it during my son's nap in the afternoon, I rarely get anyone. I just leave a message and hope that there is a lot of good will.