Chopper Breakdown: Troubleshooting and Solutions

[slingmommy]

I only got it in December when I became a consultant and it just broke. The top of the handle just popped off and underneath is a spring that is sticking up. Is this commonplace?

 

[yummy4tummy]

That's a first in my book. Maybe you don't know your own strength. Call HO and send it back. Valky

 

[DebbieJ]

Never heard of that happening. Call or email the HO. They will send you a new one first--if they don't offer, insist that they do since you have shows to do. Then once you receive the new one, you can send the broken one back.

 

[Teresa Lynn]

oh my gosh!!!
my 16 year old broke one of mine l ast night sounds like the same way the gray top popped off and the inside spoke is broken
i have 4 in my cabinet & no idea which receipt it was on so i threw it away tonight thinking it was misuse ......... GRRR! it very well could have been one I bought before the holidays.

 

[janetupnorth]

oh my gosh!!!
my 16 year old broke one of mine l ast night sounds like the same way the gray top popped off and the inside spoke is broken
i have 4 in my cabinet & no idea which receipt it was on so i threw it away tonight thinking it was misuse ......... GRRR! it very well could have been one I bought before the holidays.

Well, time to go dumpster diving!

 

[chefbria]

mine broke and ho is sending me a new one. They told me to keep the old one until my new one arrived.

 

[LOVEpamperedchef]

Be careful about getting one from HO before you send yours. I called HO and they sent me a new one and I sent them my broken one. Then they sent me another new one.

 

[pcchris]

Nothing wrong with having more than one food chopper in the house. I have 3 of them, including one REALLY old one. Still works...I'll bet it at least 12 years old! LOVE LOVE LOVE my choppers!

 

[BethCooks4U]

Hmmm... I had a guest from last summer say that her chopper fell apart when using it. The same kind of problem mentioned here. Think maybe there's a defective batch out there? It happens...

 

[ChefLaurel]

It happened to me, too - HO replaced it, no problem!

 

[Teresa Lynn]

too late trash has already run!!

 

[Ginger428]

I have slowly gotten 2 of everything that I use alot in my house. The ones I bring to my shows ONLY get used for demos. The chopper I use at home looks like its been through a war...but WORKS fine!

 

[MicheleC]

That is frustrating to have something break when you're planning on using them for demos. I have used catalog shows I put together for myself to get duplicates of some of the items I use at almost every show but it is still frustrating to have one break.

I think there must have been a bad batch out there because I have had mine for a long time and use it every day. Can't say I'm gentle with it either .

 

[raebates]

Bummer! I'd never heard of such a thing. All three of mine (one REALLY old) have been abused for years.

I even know of a woman who used hers to take out her frustrations during a rough week at work. She did all of her chopping for her Christmas baking. She damaged the pad of her hand. I tell that story at shows and remind them that the Chopper is not a replacement for therapy. If you're under that much stress, please see a counselor, pastor, psychologist . . .

Contact the HO (1) so they'll know and (2) so you can get a new, working one. I'm not sure how long I could survive without one.

 

[jasonmva]

mine broke and ho is sending me a new one. They told me to keep the old one until my new one arrived.

Be thankful you didn't have to enter it as a product adjustment from a show...then they would have made you sent the old one back first, wait 4-6 weeks (as they claim) and then you would have your new one.

 

[lilscrapmama]

I only got it in December when I became a consultant and it just broke. The top of the handle just popped off and underneath is a spring that is sticking up. Is this commonplace?

Well Im still a newbie...I got my chopper in Dec. also...it also felt a little loose like to me & then during a show just wouldnt work, totally weird, took it to our cluster meeting & my consultant told me send it back...So I called customer care & another one was sent out & I paid to mail the other one back...THEN my NEW one arrived, as soon as I was taking it out of the box, the plasitc part that spreads out, the part that covers the blades fell off! I didnt even get to TRY it, I couldnt believe it, i had to laugh...ANYWAY my
2nd NEW one came yesterday & looks just fine...fheew.
My friend has had hers for YEARS & its still a choppin a way.