Can the Order Be Re-routed to the Consultant?

[Kristen]

Hi,

I submitted my first show about a week and a half ago and submitted it this past week. I wanted to have the order ship to me because I used the host special (the host didn't want it), plus I am waiting for one more check to arrive before I actually hand the products out.

I changed the host address information to mine in PP, and I noticed the order shipped late in the week. However, I did notice on the UPS tracking screen, that the order is being shipped to Sacramento (where the host lives) and not Folsom (where I live). Argh!! If I call HO tomorrow can they re-route it to me if it indeed is being shipped directly to the host? I have no idea what went wrong. When I look in PP at her show it does have my address information as the host's address.

Thanks!

 

[pamperedbecky]

Hi Kristen,
That's so WEIRD! I've never seen that happen before. I'm not even sure how they'd have the host's address if you entered c/o your address. I'm not sure if they can stop the shipment. Double check on that shipment tracking screen through UPS to make sure it's the accurate date. They tend to re-use tracking numbers and sometimes it isn't updated in the system yet. If it's already on its way and nothing can be done, maybe explain the mix up to the host and if it's not too much of pain you can go get the boxes from her maybe. Or just tell her that you have to pick the _____________ up from her (whatever you ordered as the host special) because you ended up adding another order that didn't change her totals or something. Sorry that happened!

 

[Kristen]

Thanks Becky. I did originally have the host's address in there, and that's when I asked you about how to have it sent to me. The only thing I can think of is that I needed to update the address in yet another place (?). Hopefully it's being sent to me and not her, but I'll call HO in the morning and ask for the ship-to address. The UPS tracking address is current and says it should be delivered 9/30.

 

[Dawn]

Its does normally say being shipped to Host..and i've always got mine. I've never not gotten it.

 

[Kristen]

I just got off the phone with HO and they confirmed that the order is being sent to the host, not to me. They said they can try to re-route it, but I need to wait until it reaches CA before I can even try. She said there is a screen on PP (she didn't care to share which one) that, if not updated properly, will not change the ship-to address.

I had three things on my list for HO today and they couldn't help me with a single one. And the rep I spoke to was NOT especially friendly, so my first impression of HO is not a good one, unfortunately.

 

[ChefSandyK]

Shipping AddressWhen you put the host's order in, did you click on the tab that said "Special Shipping, Bookings, and More"? The address on that screen is the one the HO will use, and the box needs to be checked on the bottom of the screen. I know this won't help for this time, but hopefully it will help for next time...

Sandy

 

[Kristen]

When you put the host's order in, did you click on the tab that said "Special Shipping, Bookings, and More"? The address on that screen is the one the HO will use, and the box needs to be checked on the bottom of the screen. I know this won't help for this time, but hopefully it will help for next time...

Sandy

I can't remember if this is what I did before I transmitted the order, but when I go back and look at it now, my address is listed on that tab. Oh well...hopefully this won't happen again!

 

[cla519]

What I do is put my address in only and after the show is transmitted then I go back and update the host address. That way HO doesn't have the host address at all and it would for sure go to you. Hope that helps.