Can I send a broken stone back and for someone else?

[jenniferlynne]

Ok. I had a stone that I had only had for about two months and it broke. It was the muffin pan, and one whole row broke off, so I'm guessing there must have been a hairline crack or something. I've never sent anything back before, so I don't really know what to do.

I also had a girl (not a customer of mine) want to know if I could send a stone back for her. She does have the receipt. Isn't she really supposed to send it back herself? She even has a consultant, but she had my cousin ask me, not sure why. I don't want to pay the shipping for someone that's not even my own customer, and i'm not going to try to steal her from another consultant.

 

[luvs2sellit]

If you have your receipt you can go ahead and do a product adjustment online. You will need the show# that it was bought from. HO will then give you a reference # that you can use to send it back with. Just send it back to the address on the back of your receipt. If it is one of my customers I will look up the show # info for them and do the product adjustment as well on line. I will then give them the reference # so they can send it back. Sending stones back can be a bit pricey. Hope that all makes sense

 

[jenniferlynne]

Yes, that helps, thank you. I don't have to send the whole thing back right? Just a piece of it?

 

[luvs2sellit]

Hmm? I would check with HO about that. It will tell you to "send the item back" when you get your reference #.

 

[KellyTheChef]

yes, you can send a piece of it, so long as it is about the size of your hand