Can Exchange if Ordered the Wrong Size?

[ChefPaulaB]

My sister recently hosted a show and she just got her stuff and she realized that she ordered the wrong size bamboo bowl, she thought that she was ordering the size that I had at her show (which was the large) and she ordered the medium, can she exchange it with no questions or charges (except the difference in price) with the 30 day thing or does she have to return it and then reorder it or is she just stuck with it or what? I told her that I didn't know and I'd check into it, so any thoughts and tips would be greatly appreciated... TIA!!!

 

[raebates]

She can exchange it without any problem. They'll just ask for payment of the difference in price.

 

[ChefPaulaB]

She can exchange it without any problem. They'll just ask for payment of the difference in price.

Do I have to call or can I do an adjustment on-line?

 

[raebates]

This isn't technically and adjustment. It's an exchange. You can call or email.

 

[Wildfire]

Hi there! I'm sorry to hear about your sister's mix-up with the bamboo bowl size. As a pampered chef consultant, I can assure you that we want all of our customers to be completely satisfied with their purchases. Your sister can definitely exchange the medium bamboo bowl for the larger size within the 30 day return period. There may be a price difference, but she will not be charged any additional fees for the exchange. If she needs help with the process, please don't hesitate to reach out to me or our customer service team. We are happy to assist in any way we can. Thank you for bringing this to our attention and we hope your sister loves her new bamboo bowl! Have a great day!