Being "Forced" Into Making Calls...

[wadesgirl]

Okay I know this may get a little touchy but I've ran into a situation that I don't know what to do.

I have a training going on in April and I just found out that we are required to all sit down at the same time and make customer care calls. I really don't like this kind of "pressure" or the fact that I have to do this. What is everyone else's thoughts on this?

 

[Crystal Patton]

Is this a cluster meeting? Is your director the one making this requirement?

 

[gailz2]

You could always "skip" this meeting. I don't like being forced to make them, either. Our cluster occasionally has booking blitz meetings and I seem to have all the bookings I want, so I skip those.

 

[pamperedlinda]

It's not someting that I would want to do either. Maybe you should conveniently 'forget' your contact list?

That being said.....take a list of people you are comfortable calling and talking to about the biz or hosting. I've heard amazing results from this type of training. Hopefully, it's only for a short time period that you are calling and it's really aimed to show you that YOU CAN DO IT!!!!! It's uncomfortable to be forced to do it - but you'll get over that pretty quick. Go for it!

 

[KellyRedHead]

We did something like this but it was a booking/customer care call blitz.
we weren't "forced" to do it, but I have to say I like doing the calls with others and who ever had the most calls and/or booking etc.. won something from our director.
It really made me do something that I always dread!

Kelly V.

added: Are you doing this at a meeting or at home?

 

[kam]

I don't participate in these types of meetings either. When I call, I like to have my computer (P3) in front of me with the customer info (what they ordered from who), etc.

And, most importantly, I DON'T give my cell phone # out. If I made calls at a meeting I would have to use my cell phone, which would show up in Caller ID's of who I was calling.

Plus, for anyone who has done this- what is the "noise" level when you do this all together? I would think it could be distracting if others are all chatting on the phone at the same time.??

 

[pamperedlinda]

....... When I call, I like to have my computer (P3) in front of me with the customer info (what they ordered from who), etc. ......

Me too! I like to cross reference what they bought, which show I met them at, and double check that I have their correct contact info.

 

[ChefBeckyD]

I don't participate in these types of meetings either. When I call, I like to have my computer (P3) in front of me with the customer info (what they ordered from who), etc.

And, most importantly, I DON'T give my cell phone # out. If I made calls at a meeting I would have to use my cell phone, which would show up in Caller ID's of who I was calling.

Plus, for anyone who has done this- what is the "noise" level when you do this all together? I would think it could be distracting if others are all chatting on the phone at the same time.??

I don't do them either - for this same reason. My home phone is my business phone (That's why I have Vonage - unlimited local and long distance for one low price!) Occasionally I will make a business call from my cell, but I try not to. We have a very low minutes plan, and share the minutes (With DH), so I don't want all of my hosts, etc...calling my cell.**

And yes, the ones I have participated in (way back when I first started), the noise level was very distracting. I'm glad that now, when we do a booking blitz or other phone challenge, my director has us do it from home and then call in our results to her.





**(This doesn't apply to those of you here who have my cell # - you can feel free to call!:love